Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.5
feedback
79
chart
#2,026
All reviews
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Sept. 12, 2025
Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details. My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight. I have to update the weight every time to add on the tare weight. It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.
Thank you for your review. Unfortunately Shopify does not provide any box/packaging weight information in the order data it provides to Click & Drop, so this is not something we can resolve ourselves. However, we are reviewing the Click & Drop feature roadmap and will be considering enhancements in this area. Regards, The Click & Drop Team.
Nov. 20, 2024
Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.
Thank you for your review and sorry to hear that you have been having problems with shipping updates. The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:- https://business.parcel.royalmail.com/settings/channels/ Further information on setup and troubleshooting can be found in the following help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides I recommend you contact our support team at [email protected] for further assistance. Best Regards.