Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.7
feedback
70
chart
#1,642
All reviews
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May 31, 2025
App disconnects constantly, makes it really unreliable to use.
Thank you for your review and sorry to hear that you have been having issues with your integration disconnecting. I would recommend you contact our support team at [email protected] for further assistance so they can clarify with you any specific details to help us identify the cause of the issue promptly. Regards, The Click & Drop Team.
May 27, 2025
This works very well for me, just read the step by step guide and it all makes sense. Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!
Thank you for your review. It is great to hear that you found our app integration intuitive to setup and that it is really helping your business. Best Regards, The Click & Drop Team.
May 27, 2025
Technical issue goes unresolved with no response from Royal Mail. The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy. We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response. All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix. Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.
Thank you for your review and really sorry to hear about the issue you have been experiencing. I am pleased to confirm that we have resolved this issue, so the software should operate as you expect. Sincere apologies for the inconvenience caused. Best Regards, Click & Drop team.
May 9, 2025
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.
Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop. It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped. Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at [email protected] (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible. Regards, The Click & Drop Team.
May 2, 2025
Very sad and frustrating that this low-quality app is still available to download. I read all the online help available and tried to integrate my shop with click and drop. Just frustrating! Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything. Seems to be an ongoing issue with no support from the developer.
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop. Can I please recommend that you contact our support team at [email protected] so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store. Regards, The Click & Drop Team.
April 16, 2025
You can only import orders that are 60 days old, no good if you take pre orders.
Thank you for your review and sorry to hear that you have been having issues around your order processing. It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at [email protected] with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you. Regards, The Click & Drop Team.
April 11, 2025
useless does not work or connect
Thank you for your review and sorry to hear that you have been having issues setting up your integration. If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you are still having issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance with setting up your integration and getting you importing orders. Regards, The Click & Drop Team.
Feb. 27, 2025
my integrations randomly arnt connecting my orders to click and drop
Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance. Regards, The Click & Drop Team.
Feb. 23, 2025
Worked for a while and has now just stopped importing my orders.
Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:- 1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/ 2) Click on your Shopify integration 3) Ensure the settings are correct 4) Click Update and connect 5) Follow the instructions on the subsequent pages If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.
Feb. 14, 2025
Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected. Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then. The support is abysmal in general when it comes to royal mail their tracking page barley even works. If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items. If you book collections they constantly miss and don't show up which forces you to find a delivery office. The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal. If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop around imported products and weights. For Shopify, as detailed in our help guides, if an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched. We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct. Could this be related to your issue? You imported around 750 products/variants on Friday using spreadsheet import, but it looks like these have all subsequently been deleted, so did you have a problem with this process? Regards, The Click & Drop Team.
Jan. 30, 2025
It hasn't updating orders since November, tried re.syncing.etc . Can someone from the app fix for me please ?
Thank you for your review and sorry to hear that you have been having issues with orders importing. I'm pleased to report that we fixed this issue for your account last week and have verified that orders are now importing again in to your Click & Drop account. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.
Jan. 11, 2025
I've been using this app with Click & Drop for over 4 months now, and I think it's excellent. I read all the documentation carefully, and so had no issues. It does everything you need it to, and it gives you very good insurance levels for shipments. The only thing it does not seem to do, is update the order "status" in Shopify beyond "Tracking added". eg: It does not update the status to "Delivered". This is technically possible, as when I use FedEx via Parcel2Go (very similar to Click & Drop), then the order status is updated all the way to "Delivered". Would be good to know that this feature is coming in the future.
Thank you for your review and it is really great to hear that Click & Drop and the app integration is proving so useful to your business! We will ask the our development team to investigate the Shopify order status 'Delivered' update scenario you mention, to see what is possible and if feasible we will add it to the roadmap. Once again thanks for the positive feedback. Regards, The Click & Drop team
Jan. 5, 2025
Click and drop hasn't synced my shopify orders for 2 months. Have no idea why. Have unsynced & re-synced multiple times to no avail...
Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop. For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at [email protected] for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully. Our Shopify help pages can be found at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Once again sincere apologies for the issues you have been having. Best Regards, The Click & Drop Team.
Oct. 4, 2024
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial. You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available. Thanks for taking the time to review the Click & Drop Shopify integration
Sept. 25, 2024
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
Sept. 13, 2024
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website. Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at [email protected] for further assistance. Best Regards.
Aug. 22, 2024
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service. __ Let me respond to your review reply. You stated: "As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem." My response: The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature. Click and Drop could do much better, as reflected in the numerous 1-star reviews. And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case. Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide. Further troubleshooting info can be found in our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email [email protected] for further assistance. Best Regards.
Aug. 8, 2024
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.
April 27, 2024
Great app with my Shopify store, it's saving loads of time. I do have to keep clearing filters and had to wade through the help to get the tracking numbers put back into Shopify but once you've got the hang of it it's great
April 12, 2024
I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.