Click & Drop
Integrate your store with Royal Mail's Click & Drop
Rating
2.1
feedback
43
chart
#1,236
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2023
Well I installed this app and after a couple of issues I was able to resolve them myself. Other than that it’s cut my shipping processing down to an effective minimum. For those who have the postage being imported 3 times I resolved this by logging into to my Royal Mail click and drop account > settings > integrations and deleted 2 of the 3 Shopify connections. No idea why I had 3 when I only installed it once.
Oct. 26, 2023
Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.
Store
My Store
Using app
2 months
Oct. 27, 2023
App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues. Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative. Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.
Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team. Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.
Oct. 9, 2023
App doesnt work at all - just errors out when installing integration. Tried multiple times, with multiple browsers and machines - same error each time. Looks like i will find another mail provider
Thank you for your review. We updated our app earlier today to resolve the connection issues, but it looks like the last time you attempted to create a new integration was yesterday, so you should be successful if you try again, but if problems persist please don't hesitate to contact our support team.
Oct. 23, 2023
Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....
Aug. 2, 2023
It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.
July 27, 2023
This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible. Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.
July 21, 2023
Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.
Using app
Almost 5 years
Total reviews
1
Average rating
1.0
July 21, 2023
Used to work really well, but now it's uploading each order 4 times, so I'm having to go in to click n drop and delete 3 of each order, and it's not fulfilling the orders. Have contacted support for help, got the usual email 'we will get back to you within 2 days' four days later and I'm still waiting. I need this for my business and have been using it for approx 4 years without issue. Now that I need help, I'm not getting it. Very disappointed with the support. Finally got back to me today and got issues sorted. Easy fix once I had help. Thank you
July 20, 2023
When it works it's OK but it is just really slow to sync orders. UX in the click and drop website isn't great but it's functional. And Royal Mail are the most reliable so, worth it overall
July 14, 2023
Currently unsupported until Click and Drop roll out an update for Shopify's API - very frustrating as a small business owner. please update the app!!!!
July 14, 2023
It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.
May 6, 2023
Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios. Suitable for the small business but not for medium or high volume shipping
April 18, 2023
PLEASE can RM fix this app - when it works it's great, but several of my orders fail to pull through, and there's seemingly no reason for it. This didn't happen with Squarespace, so I have no idea what's going on. Right now, when I click on the app within Shopify I get 'business.parcel.royalmail.com refused to connect.'
April 11, 2023
updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.
April 4, 2023
The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.
Thank you for your review and really sorry to hear about the problems you have had. It looks like you haven't yet tried to create a new Shopify integration after deleting your previous problematic one, which may well solve your problem. If that still doesn't help then please contact our Customer Service team team who will investigate and try to rectify the problem for you.
March 24, 2023
It's good enough, however would be much better if: - you could load a credit to avoid going through gpay/worldpay/paypal everytime you paid - you could copy the order details, so if doing a resend, you could copy the original order details and make a new order out of it.
Thank you for your review. Please be aware that you can actually clone an existing order by selecting the order on the order grid (click the grey circle), select the Clone option in the resulting bottom right menu and Select Go. I hope you find this useful.
March 11, 2023
App brings in my orders quickly and accurately and dispatches them with all the tracking information etc so can't say I have any complaints!
Feb. 19, 2023
Does not integrate partial orders like Evri does so I won't be using it, and the Click and Drop webpage is quite buggy.