Click & Drop

Nov. 3, 2023

When it used to work it was great, but as of a few months ago it stopped pulling orders through unless you reconnected, then it would create a new connection each time and bring each order through 3 times. Orders set to make as dispatched on Shopify aren't. It's frustrating as it used to work great, why change it? I see other people saying the same and still no fix!

Nov. 3, 2023

Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.

Oct. 29, 2023

Well I installed this app and after a couple of issues I was able to resolve them myself. Other than that it’s cut my shipping processing down to an effective minimum. For those who have the postage being imported 3 times I resolved this by logging into to my Royal Mail click and drop account > settings > integrations and deleted 2 of the 3 Shopify connections. No idea why I had 3 when I only installed it once.

Oct. 26, 2023

Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.

Oct. 27, 2023

App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues. Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative. Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.

Oct. 9, 2023

App doesnt work at all - just errors out when installing integration. Tried multiple times, with multiple browsers and machines - same error each time. Looks like i will find another mail provider

Oct. 23, 2023

Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....

Aug. 2, 2023

It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.

July 27, 2023

This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible. Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.

July 21, 2023

Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.

July 21, 2023

Used to work really well, but now it's uploading each order 4 times, so I'm having to go in to click n drop and delete 3 of each order, and it's not fulfilling the orders. Have contacted support for help, got the usual email 'we will get back to you within 2 days' four days later and I'm still waiting. I need this for my business and have been using it for approx 4 years without issue. Now that I need help, I'm not getting it. Very disappointed with the support. Finally got back to me today and got issues sorted. Easy fix once I had help. Thank you

July 20, 2023

When it works it's OK but it is just really slow to sync orders. UX in the click and drop website isn't great but it's functional. And Royal Mail are the most reliable so, worth it overall

July 14, 2023

Currently unsupported until Click and Drop roll out an update for Shopify's API - very frustrating as a small business owner. please update the app!!!!

July 14, 2023

It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.

May 6, 2023

Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios. Suitable for the small business but not for medium or high volume shipping

April 18, 2023

PLEASE can RM fix this app - when it works it's great, but several of my orders fail to pull through, and there's seemingly no reason for it. This didn't happen with Squarespace, so I have no idea what's going on. Right now, when I click on the app within Shopify I get 'business.parcel.royalmail.com refused to connect.'

April 11, 2023

updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.

April 4, 2023

The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.

March 24, 2023

It's good enough, however would be much better if: - you could load a credit to avoid going through gpay/worldpay/paypal everytime you paid - you could copy the order details, so if doing a resend, you could copy the original order details and make a new order out of it.

March 11, 2023

App brings in my orders quickly and accurately and dispatches them with all the tracking information etc so can't say I have any complaints!