Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.6
feedback
71
chart
#1,642
All reviews
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Dec. 5, 2025
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Dec. 2, 2025
Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries
Nov. 25, 2025
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
Oct. 17, 2025
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
Oct. 7, 2025
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider. When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard). If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears. We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further. If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at [email protected] and/or update the review with any further information the bank can provide relating to this and we will investigate further. Regards, The Click & Drop Team.
Oct. 1, 2025
Click and drop app keeps disconnecting and not importing orders. I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders. When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Sept. 16, 2025
Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.
Thank you for your review and sincere apologies for the issues you have been having importing orders. Given your description I would recommend you try deleting your current Shopify integration and create a fresh Shopify integration to your Shopify store, following which your store orders should start importing again through the new integration. Further help guidance and troubleshooting tips can be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still continue to experience issues importing orders with your newly created integration please contact our support team by email at [email protected] for assistance. Regards, The Click & Drop Team.
Sept. 12, 2025
Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details. My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight. I have to update the weight every time to add on the tare weight. It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.
Thank you for your review. Unfortunately Shopify does not provide any box/packaging weight information in the order data it provides to Click & Drop, so this is not something we can resolve ourselves. However, we are reviewing the Click & Drop feature roadmap and will be considering enhancements in this area. Regards, The Click & Drop Team.
Sept. 24, 2025
Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks! 24 Sept 2025 Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try. Can you please advice why this connection has not been possible for over 6 months ? And how this can be a probable quick fix ? Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail. I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again. Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration. Regards, The Click & Drop Team. Original Response: Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop. In general though you should be able to contact our support team by email at [email protected] for assistance. Regards, The Click & Drop Team.
Aug. 15, 2025
Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time
Thank you for your review. Whilst I am unsure why you are getting the unexpected error in the app within Shopify, the app's purpose is solely to let order data flow between your store and Click & Drop, rather than have integrated functionality within the app itself. I can however see that your store is successfully connected to Click & Drop using the Shopify App and an order imported on the 15th when you first created the integration, which you will be able to view if you login to Click & Drop. Please note that Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old. This and further help can be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you have further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Aug. 11, 2025
I don't understand the negative reviews I am using this service more than 10 years without any issue. It does anything you need it to, fast shipment and great tracking system ( I am using tracked48 and tracked24 services) Highly recommend!
Aug. 9, 2025
As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify. Plus there is no easy way to contact any helpline. Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Help can also be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Regards, The Click & Drop Team.
Aug. 6, 2025
Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop and you have fulfilled recently using Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Help can also be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Regards, The Click & Drop Team.
July 23, 2025
Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS
July 11, 2025
Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!
July 5, 2025
Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.
Thank you for your review and I am sorry to hear that you have been having issues with disconnections. We have now resolved this issue, and if you re-connect your Shopify store and other stores your orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
July 1, 2025
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.
Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
June 19, 2025
having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?
Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations. If your store locations are set correctly for the 2 Click & Drop accounts you are using then please contact our support team at [email protected] and provide information around when and how frequently this is occurring, any recent example orders that have caused this, and which location you expect the stock to be amended from and which location it was actually amended. Regards, The Click & Drop Team.
June 14, 2025
Used to work, now completely broken, no support at all This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it: • Cleared cache and cookies • Enabled JavaScript • Used different browsers and incognito mode • Uninstalled and reinstalled the app • Attempted a full reconnect multiple times Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all. I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least. This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.
Thank you for your review and I am sorry to hear that you have been having problems with your integration. I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop. I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at [email protected] for further assistance. Regards, The Click & Drop Team.