CP: Order Editing & Upsell
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The team was extremely helpful, kind, and quick to resolve a finicky issue we were experiencing. Excellent customer support!
Effective app, good onboarding flow and one-on-one support. Recommended.
Hi Raj! Thank you so much for taking the time to share this, and for calling out our onboarding and one-on-one support! You're now part of how we keep making support and order editing better for merchants everywhere. More coming your way soon!
Great app! We've used it for 30 days and results are impressive. Pays for itself between time saved in customer service and the upsells. Highly recommend.
Really appreciate you taking a moment to write this, Benjamin! Saving your CS team time is exactly what we set out to do. Feedback like yours keeps us going as we improve our support and the upsell experience. Keep an eye out for what's next!
Hi Abdul, thanks for taking out the time to give us a rating! You're now a forever part of improving CX for customers across the globe. We'll carry that spirit forward and keep making our support and order editing even better.
Hi Abdul! Thank you for the lovely rating, it truly means a lot! Every review like yours helps shape how we improve our support and the upsell experience. Exciting things ahead, stay with us!
Really useful app for order edits and cancellations. Easy to set up, works smoothly, and saves us a lot of support time.
Hi Prince! Thanks a ton for sharing this, and for the shout-out on the easy setup! You've helped us get one step closer to a smoother order editing experience, and we're constantly improving our support too. Lots more on the way!
We’ve been using ClickPost for order edits and cancellations and it’s been really helpful. Customers can make changes themselves instead of reaching out to support, which has saved our team quite a bit of time. Setup was pretty straightforward and the ClickPost team has been quick to help whenever we had any questions.
Thank you for such a thoughtful review, Prince! Customers making changes on their own, without reaching out to your team, is exactly what this app is built for. We're grateful to have you along as we keep improving our support and the upsell experience. Can't wait to show you what's next!
Hi Soumya, thank you for taking the time to rate us! You're now part of our journey to make order editing better for customers around the world, and we'll keep raising the bar on support too. Stay tuned!
Good app. Reduces RTO from customers who needs to modify or editr their orders.
Hi Gaurav! Thank you for the review, and for calling out the RTO reduction! We keep improving our support and the upsell experience. Stay tuned!
Really useful app for handling post-purchase order changes. Customers can update their orders themselves, which has reduced a lot of back-and-forth with our support team. Setup was simple and the ClickPost team has been very helpful whenever we needed anything.
Hi Anand! Thank you for a year together, and for the kind words about our team! We keep improving our support and the order editing experience. Stay tuned!
Great app for Order editing & cancellation. Good addition to shopify stack for a D2C store.
Hi Aniket! Thank you for taking a moment to share this, and for calling us a good fit for your D2C stack! You're now part of how we improve support and the upsell experience for merchants everywhere. Watch out for what's coming next!
Nice tool we have connected with our shopify store.
Hi Himanshu, thank you for taking the time to share this! We're constantly improving our support and the order editing experience for your customers. More coming soon!
Our experience so far with this app has been very great, It has given us great results and have helped us to improve our RTO rates. Bandwidth of customer team is also leived since customers are now editing their information without having the need to reach to support. Great product overall.
Thank you so much for this thoughtful review, Yash! We're happy that the load has lightened on your support team! We keep improving our support and the upsell experience. Keep an eye out for what's next!
We've been using ClickPost for a while now, and it's made a noticeable difference to our operations. Giving customers the ability to modify their orders after checkout has reduced the number of support tickets our team has to handle. We've also seen an improvement in RTOs, along with savings in both time and operational costs. Overall, it's helped our CRM team spend less time on routine order-related requests and more time addressing higher-priority customer concerns.
Hi Kunal! Really appreciate you taking the time to write this, and for mentioning the drop in support tickets! You're now part of how we keep making support and order editing better for merchants everywhere. Stay tuned!
Excellent app, does the thing, has many functions and easy to customise. Mohit was really helpful during integration and they are very responsive. 5/5!
Thanks for this, Akos! Glad the integration went smooth and you're finding good use out of the features. Ping us anytime if something comes up.
We've had a great experience with this app so far. It gives customers the flexibility to make changes to their orders after checkout, which has significantly reduced the number of support requests we receive. The customization options are easy to set up, and the support team has been responsive and helpful whenever we've needed assistance. Overall, it's been a valuable addition to our workflow.
Hi Atharva! Five months together, thank you for sticking with us! Thanks too for the kind words about our support team. We'll keep improving our support and the upsell experience. Plenty more ahead!
We have been using the app since the start of the business and early feedbacks from the customers are really positive. According to the business, this is a must have feature for website to reduce cancellations and RTO.
Hi Abhijeet! Thank you for having us from day one of your business, and for sharing the positive early feedback from your customers! We're constantly improving our support and the order editing experience.
Thanks for taking out the time to give us a rating, Rachita! You're now a forever part of improving CX for customers across the globe. We'll carry that spirit forward and keep making our support and upsells even better. More coming your way soon!
Good app. Does what its intended for. Good pricing.
Hi Anjul! Thank you for the review, and for the nod to our pricing! We keep improving our support and the order editing experience. Stay tuned!
Thsi has helped us a lot by letting customers edit the order themselves and reduced manual intervention of our team
Hi Deepathy! Thank you for sharing this,! Your feedback helps us keep improving our support and making upsells work even better. Exciting things ahead, stay with us!
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