CM Commerce: Email Marketing
Launch eCommerce automations with one click and see returns.
Rating
4.7
feedback
1,156
chart
#4,056
All reviews
Rating Breakdown
Review RSS Feed
July 5, 2024
The customer support team is very slow to respond when problems arise. I've been stuck multiple times, and the lack of support is frustrating. There are also bugs in the software that customer support doesn't seem to know how to solve and they just don't respond to my support requests. Don't expect quick response times if you decide to use CM Commerce.
July 10, 2023
scam application it waste your time and stole your data than you get banned . all reviews are fake they push you to give review if you want activate your account . and if you don’t give them a good review you will get banned
Store
Goodreads
Using app
About 2 hours
Sept. 4, 2023
The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store. We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?
April 26, 2023
Got stuck setting up a domain. It's a hustle and there's no live chat for support. You just get a bot that will frustrate you more. If you want a simplified newsletter, just use omni.
Jan. 13, 2023
I've been trying to reach their team for 2 months to help us with downloading our customers' reviews and they don't provide any answer. I wouldn't recommend it. Poor app. Really disappointing.
Oct. 26, 2022
While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.
Using app
About 7 years
Total reviews
5
Average rating
4.2
April 21, 2022
no reply from customer service. i have been spending hours trying to remove my house address from the emails that are sent out. very poor app
Hi there, we have tried to reach out and have no record of any request from this store (which appears to have closed down?). To get in touch please use our in app chat; our friendly support staff are there and waiting. Thanks. :)
Dec. 5, 2021
Their app malfunctioned and invoiced me for 6 months in a single day. They are said they can only refund my most recent subscription and that I will have to cancel my account.
July 8, 2021
I am not to happy with this app at the moment... We had the old app Campaign Monitor by CM Commerce and decided to upgrade to this their new app and it takes for ever to send out our newsletters or even test emails for workflows! The old app campaign monitor would send instantly and this app when we first started took 6 hours to send out 37,000 emails! They have upped our limit to the max that they can do but it still takes over an hour... We have reached out and they communicate through email but when asked for a meeting or a phone call they denied and can only contact through email. This is a very big inconvenience and we will probably be looking elsewhere for a new marketing app.
Hi there, I am sorry to hear about your experience. Would you please contact us here: https://help.commerce.campaignmonitor.com/s/contactsupport and we will be more than happy to help you.
March 15, 2021
The app works totally fine, however their customer service is the worst customer service ever. They helped me with the same issue before and removed the extra contacts that I uploaded from a different marketplace. Instead of helping, they keep arguing with me. They sent me an instruction with pictures but their links are not working. If you can handle the issues that you experience, that is fine. Go ahead and download, otherwise do not download it.
March 5, 2021
The worst experiences ever! Very difficult to set up with unclear instructions. Worst customer services ever!!!
Hi Yvonne, I am sorry to hear about your experience. Would you please contact us here: https://help.commerce.campaignmonitor.com/s/contactsupport and we would like to discuss this further and try to help with any issues you may have?
Feb. 20, 2021
Difficult set up. Says $9/mo to start, added my cc then it said $79/mo for me due to 3221 subscribers. Not transparent about pricing up front. I'm not going to spend time setting up, customizing, etc. for 1 week free trial, then $79/mo. Can't afford it right now. Also received a condescending email after taking a few days to get back to it. Sucks because I've seen demos of this app and it looks fantastic.
Hi ModelSupplies, Thank you for your feedback. If you would like to discuss this further, we are happy to help. Just submit a case here: https://help.commerce.campaignmonitor.com/s/ and we will be more than happy to reach out as soon as we can.
Oct. 24, 2020
They make you pay 99 USD per month to send a limited amount of emails. And they don't have a button to cancel it worst app, not transparent charging back. thanks
Nov. 27, 2020
I upgraded to Pro paid $250 and their "Custom" email template feature is a hook and crook scam. You cant customize crap. paid a fiverr designer for nothing. paid 250 for nothing. GIVE ME MY REFUND!
Sept. 21, 2020
Unless you are a coder do not choose this app. There are very few videos or how-to instructionals that work for this product. The only help is via email and you can get approximately 2 responses per day. If I could get it set up properly it would probably be amazing.
Aug. 12, 2020
trying to get hold of support but no one is coming back - i need to cancel - for an average email list - its over £100 - ridiculous
April 9, 2020
Don't get fooled by the cheap starting price. If your business grows this apps will costs you hundreds of dollars per month in no time. There are better and way cheaper options.
Hi Claus, I've delayed replying to this review for a while, because I wanted your account to accumulate more data. First off, CM Commerce is not unlike other email solutions that charges based on subscribers. If your # of subscribers grows, the impact of your email marketing grows and subsequently we charge you more. I've checked your main account for your primary store and you have a 10x return in conversions compared to what you are spending on your email marketing. Considering there are few financial investments that has a 10x return in a single month, I'm optimistic about the value that we are creating. If you need help optimizing your CM Commerce account for your secondary stores or new territories, we're here to help and would love to get you to a similar 10x (and more) return on all of your stores. Cheers Adii Founder @ CM Commerce
Jan. 30, 2020
There's some fake reviews in here for sure. They have terrible customer service. Raise a ticket and wait a week for someone to send a link to a FAQ.. We went back to using the native Shopify tools that seemed to work a lot better.
Jan. 28, 2020
Great app before it was sold. The pricing has been tripled and no worthwhile features have been added. Despite using this product for 4 years we're moving on.