Cashfree CODFIRM & Checkout
Managing COD & RTO | Improve Checkout Conversion
Rating
3.3
feedback
47
chart
#6,163
All reviews
Review RSS Feed
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
Feb. 16, 2025
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to [email protected]. You can also loop me in at [email protected] to assist you. Sajmal Yousef Cashfree Paymens
April 24, 2024
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM!
Thank you for your kind words and positive feedback! t’s especially encouraging to know that our support team’s responsiveness and assistance have made a meaningful impact. We truly value your partnership and look forward to continuing to support your growth. ★EM
April 18, 2024
Trusted and support is excellent
Thank you for your trust and appreciation! We’re glad to know you find our support excellent. We look forward to continuing to serve you. ★EM
March 9, 2024
The customer support is very good. Gave instant solution.
Thank you for your kind feedback! We’re happy to hear that our customer support team was able to provide you with an instant solution. Your satisfaction means a lot to us! ★EM
March 7, 2024
CODFirm is a great app. Customer service is great! They attend to you personally and help you get the app up and running on your Shopify store. It is an easy to install and easy to use app. It works seamlessly and has a very simple interface for us to work with. It does the OTP verification for all COD customers and flags those high-risk customers. Work from our end has greatly reduced as we have to call and confirm a very few customers who would not have done the OTP verification or those high-risk customers as alerted by CODFIRM app. All in all, it is a great app, and special thanks to Yashi from the team as she supported us before and after installing the app by being in touch with us continuously.
Thank you so much for your wonderful feedback! We truly appreciate your trust and look forward to supporting your business as it grows! ★EM
Feb. 21, 2024
Very helpful app to overcome the problem of fake orders. By integrating OTP log in and confirmation of phone numbers for COD we are able to avoid fake orders and better optimise our ad spend and shipping costs. The team at CODFIRM was very helpful to streamline the integration. Looking forward to adding more of their features to make customer checkout and payment collection smoother.
Thank you for your thoughtful feedback! We truly appreciate your kind words about our team and are excited to support you further as you explore more of our features to enhance checkout and payment collection. ★EM
Feb. 14, 2024
Very Good App , Thanks Team
Thank you for your kind words! We’re glad you’re enjoying the app — your support means a lot to us! ★EM
Feb. 13, 2024
With Shopify stores recently experiences an influx of fraudulent COD orders through #MetaAds the CODFIRM COD Verification Suite has been an effective tool to combat this issue. The app works seamlessly first by identifying and tagging non verified COD orders and then by auto cancelling them within a set timeframe. The app does have downtime but the support and technical teams are very supportive with getting the system back online efficiently.
Thank you for sharing your experience! ★EM
Feb. 8, 2024
Love the app, does everything we need from it. The support team is so responsive, have never seen this kind of support on any Shopify app ever
Thank you so much for the amazing feedback! We truly appreciate your trust and look forward to continuing to support your success! ★EM
Feb. 1, 2024
The integration was smooth. It’s effectiveness in managing COD transactions has optimized our order confirmation process, leading to improved order fulfillment reliability. A notable highlight of our interaction has been the outstanding assistance offered by the CODFIRM team. Their prompt responsiveness and assistance have played a crucial role in swiftly resolving any questions or issues. The team's commitment to delivering a seamless user experience has greatly bolstered our trust in the product. In summary, we are thoroughly pleased and wholeheartedly recommend CODFIRM!
Thank you so much for the wonderful feedback! We're thrilled to hear that we've helped streamline your COD process and improved fulfilment reliability. We're delighted to know that our efforts made a difference. Your trust and recommendation mean a lot to us! ★EM
Jan. 31, 2024
The app is a thoughtfully designed product. Its user-friendly interface, smart features, and reliability makes it an indispensable tool, making our daily tasks very efficient. Much thanks to Abhya for being very informative and Yashi for guiding us through the process of integration and enabling app features. The CODfirm team has been extremely prompt and supportive in all our support requirements.
We're so glad to hear that — thank you for the kind words! ★EM
Jan. 23, 2024
been using it for a couple of months now! The experience has been amazing, great customer service!
We’re thrilled to hear this — thank you for taking the time to share it! ★EM
Jan. 12, 2024
CODFIRM has truly transformed my Shopify store's order management. The OTP verification for COD orders ensures the authenticity of customer details, reducing uncertainties in the shipping process. Its ability to detect high-risk COD orders early on has been instrumental in safeguarding my business. The standout feature is the seamless conversion of COD orders to prepaid with a one-click UPI payment option. This not only simplifies transactions but significantly lowers Return to Origin (RTO) rates. The integration of WhatsApp notifications for COD to prepaid conversions and order alerts keeps my customers engaged and informed throughout the entire process. CODFIRM is a must-have app, offering a comprehensive solution for secure, efficient, and customer-friendly order fulfillment. Highly recommended!
Thank you for your valuable feedback — we truly appreciate it. ★EM
Dec. 20, 2023
Great Support. It's not an instant chat support, but the team gets back almost instantly on a call to help you. Till now everything is working great
We sincerely appreciate your feedback and are happy to have been of help. ★EM
Dec. 7, 2023
CODfirm helped me to reduce RTO's through this I was able to verify OTP's for COD orders. Their OTP login feature helped my customers to login easily, I would highly recommend stores to try this as this would help them to increase conversions. I would highly be recommended for all brands to OPT the services from CODfirm.
Thank you for your encouraging words — we're glad we could meet your expectations. ★EM
Nov. 28, 2023
CODFRIM has proven to be an indispensable tool for our business, offering a range of services that enhance our operational efficiency. The OTP verification feature for Cash on Delivery orders has been a game-changer, providing an extra layer of security and streamlining our transaction processes. What sets CODFRIM apart is not only its robust functionality but also its exceptional customer support. The responsive and knowledgeable support team has consistently exceeded our expectations, providing prompt assistance whenever needed. With its multifaceted services and top-notch customer support, CODFRIM has become an invaluable asset to our operations.
We’re thrilled to hear this — thank you for taking the time to share it! ★EM
Nov. 21, 2023
The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience.
Using app
About 2 years
Total reviews
2
Average rating
5.0
Such feedback makes our day — thank you for being awesome! ★EM