Cashify COD Order Confirmation
The reviews for this Shopify app are quite polarized, with a mix of positive and negative feedback. On the positive side, many users appreciate the app's functionality in automating COD order confirmations and making the process seamless. The app is praised for its ease of setup, good support from the team, and effectiveness in reducing fake or fishy orders. However, on the negative side, several users have reported issues with the app not working as expected, lack of customization options for messages, poor customer support with no responses, and concerns about the app affecting the brand image due to caller ID issues. Some users also mentioned difficulties in accessing app data properly on mobile devices. Despite the mixed reviews, the app seems to have potential for improvement with suggestions for additional features like post-call information messages and scheduled call-backs to enhance user experience, especially for merchants in India.
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I had a very disappointing experience with this app. It simply did not work as expected and failed to perform its core function of confirming COD orders. What’s even more frustrating is the complete lack of customer support. I reached out multiple times for help, but received no response at all. For a paid or business-critical app, this level of support is unacceptable. I would strongly advise other merchants to be cautious before installing this app, as it may waste your time and potentially affect your operations.
What a piece of junk app! All my orders are COD Pending, it's completely useless and a waste of money!!! I've already removed it from all websites! There's no online support whatsoever.
The order has no verification mark, tried to contact customer service and no one responded, I don't think I will consider using it!!!
Hi, As discussed over all, you are using our application since last 5 months without any issue. it is working alright. And there was a confusion which is clear now. We are answering each and every support request / emails we receive. There might be some misunderstanding. Write us on [email protected] in case of any query / concern. Thank you.
not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation
Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂 The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly. We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly. Thank you.
After confirmation otp, on thankyou page its showing you will get a confirmation message soon & no such option to trigger any message on panel, i called this a fraud service provider. Better away from this kind of app.
Hi, As discussed during chat, App is working alright. But still as you said, you want refund and we asked for time. So that once option to refund will get appear at our end, we will make it immediately. Also we've refunded already your spent amount on that same day. Thanks.
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