Codify ‑ Order Cancel
Simplify the process of order cancellation for users.
Rating
4.5
feedback
46
chart
#2,046
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
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Less than a day
26%
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Less than a month
46%
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Less than a year
15%
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More than a year
0%
Reviews Summary
The reviews for the Codify Order Cancel app on Shopify are mostly positive, highlighting its ease of setup, helpful customer service, and efficient order management features. Users appreciate the app's ability to streamline the order cancellation process, automate returns, and enhance the overall customer experience. The support team behind the app is praised for being responsive, friendly, and knowledgeable, providing quick solutions to any issues that arise. However, there are a few negative reviews mentioning issues with payment processing, slow support response times, and initial compatibility issues with fulfillment services like Flexport.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
Nov. 11, 2025
great customer service, they did the integration for me which was very helpful.
Nov. 10, 2025
I just installed your app and finished testing it on my site. I noticed that when a customer clicks to cancel their order and it is cancelled, the page doesn't automatically refresh so the cancel button remains active even though the customer has already cancelled. There needs to be a page refresh or something to avoid confusion on the customer's side. Thank you for all your hard work.
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