Codify ‑ Order Cancel
Codify - Order Cancel: Simplify order cancellation
Rating
4.5
feedback
50
chart
#1,660
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
24%
-
Less than a month
46%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The reviews for the Codify Order Cancel app on Shopify are mostly positive, highlighting its ease of setup, helpful customer service, and efficient order management features. Users appreciate the app for simplifying the cancellation process for customers, automating returns, and improving overall customer satisfaction. The support team behind the app is praised for being responsive, friendly, and providing quick solutions to any issues. However, there are a few negative reviews mentioning issues with payment processing, slow support response times, and difficulties with app functionality in specific scenarios like using Flexport for fulfillment.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
Nov. 11, 2025
great customer service, they did the integration for me which was very helpful.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more