Codify ‑ Order Cancel

Hi, i added it to the online store page but the button is not showing up, can you help me please?

We set to only allow to cancel within an hour, but customers are canceling a day later. Can't find the support email and their chat is down.

Great function that should be built in in Shopify already! Thank you

問題很快就被解決，棒

This support team is the best.

It does what it says, and it was easy to setup.

I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.

great customer service, they did the integration for me which was very helpful.

I just installed your app and finished testing it on my site. I noticed that when a customer clicks to cancel their order and it is cancelled, the page doesn't automatically refresh so the cancel button remains active even though the customer has already cancelled. There needs to be a page refresh or something to avoid confusion on the customer's side. Thank you for all your hard work.

This is good thank you

This app has made managing orders so much easier for my business. Customers can cancel their orders smoothly without any confusion, and the return process happens automatically — no manual effort needed from our side. It gives a very professional experience and has definitely improved customer satisfaction. What impressed me even more was the customer support team behind the app. They were super responsive, friendly, and always ready to help — whether it was a small question or setup-related assistance. Felt like I was genuinely being supported at every step.

Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.

Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.

VERY NICE