Codify ‑ Order Cancel
Simplify the process of order cancellation for users.
Rating
4.5
feedback
48
chart
#2,066
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
15%
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Less than a day
25%
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Less than a month
40%
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Less than a year
17%
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More than a year
0%
Reviews Summary
The reviews for the Codify Order Cancel app are overwhelmingly positive, with users praising its functionality, ease of use, and customer support. Many users appreciate that the app allows customers to cancel orders smoothly, automates the return process, and improves overall customer satisfaction. The customer support team is highlighted for being responsive, helpful, and efficient in resolving any issues or queries. However, there are a few negative reviews mentioning issues with payment processing, slow support response times, and initial compatibility issues with fulfillment services like Flexport. Overall, the app is highly recommended for its time-saving features, user-friendly interface, and excellent customer service.
Highlights
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All reviews
Dec. 3, 2025
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
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