Codify ‑ Order Cancel
Simplify the process of order cancellation for users.
Rating
4.5
feedback
47
chart
#2,295
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
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Less than a day
26%
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Less than a month
40%
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Less than a year
17%
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More than a year
0%
Reviews Summary
The reviews for the Codify Order Cancel app are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the app's ease of setup and functionality, mentioning that it allows customers to cancel orders smoothly and improves the overall user experience. The app is praised for saving time, reducing manual effort, and enhancing customer satisfaction. However, there are a few negative reviews mentioning issues with payment processing and slow support response times in specific situations.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all. If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
Dec. 2, 2025
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