All reviews

Rating Breakdown

  • 5
    88% (21 ratings)
  • 4
    0% (0 ratings)
  • 3
    8% (2 ratings)
  • 2
    4% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (24)
Review RSS Feed Review RSS Feed

3 / 5 Share

Nov. 3, 2025

quite tricky to setup, ui needs work, also i think it should be clearly stated that you cannot easily automatically pay collaborators out via paypal its not a feature on paypal by default you have to contact them and be approved, the alternative for payouts (stripe) is extremely complicated to setup. Also i am based in australia and i thought i would make the payouts in my collaborators local currency but the conversions dont work properly and instead its giving them my local total in their currency which is incorrect.

Store

Using app

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3 / 5 Share

Aug. 1, 2025

This app has great functionality and even greater potential. However, since changing ownership in mid/late 2024, it seems to have been neglected. While the support team was always helpful, there have been no updates for almost a year now. Some features no longer work as expected, and several promised improvements (advertised on the main dashboard for almost a year) have yet to materialise. It’s a real shame, the original developer must not be happy :(

Using app

7 months

Total reviews

7

Average rating

4.3

Developer Reply

Hi, Life Apparel Co Thank you for your honest feedback, we truly value it. Please accept our deepest apologies for the ongoing issues and lack of communication regarding app's updates. We've escalated your concerns directly to our development team and will do our best to provide you the clear timeline for each of them as soon as possible. Thank you for patience and understanding. Best regards, CollabPay team

2 / 5 Share

Aug. 7, 2025

I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now Edit: I finally got a defensive email from you on August 7, when you noticed the 3-star review...I replied to your email earlier today with screenshots of the two follow-up emails I sent on July 22 and July 30 that you never replied to.

Using app

9 months

Total reviews

2

Average rating

1.5

Developer Reply

We're sorry that you've had such experience with our app. We would like to note that the very first and the very last message was received from you on 16/07/2025. Since then, we have not received any messages, all data has been checked - no other requests found. What concerns reported issue described in the review. Our team notified you that the issue is going to be addressed to our developers for further investigation. Currently, it is under development and we are working to find the resolution. You were also provided with a temporary solution. If you have any queries or issues you are currently facing with, please do let us know so we could provide you with proper assistance. We'd be glad to clarify this misunderstanding as soon as possible. Looking forward to your reply! Best regards, CollabPay team

5 / 5 Share

May 22, 2025

This program is great. I have been using it to payout my collaborations with Non Profits and this makes it very easy to pay them out. Able to set custom rates for different tags. Really easy to use. Only thing that is a little complicated is the Stripe payment but once its all set up you shouldn't have to mess with it ever again. Customer service has been great and friendly. Recommend to at least try their product you wont be disapointed.

Using app

8 months

Total reviews

5

Average rating

3.0

Developer Reply

Hi Shirts For Vets, Thank you so much for the kind words and the 5-star review! We're thrilled to hear that our app has been so helpful. It’s great to hear that our customer service team has been helpful as well! We appreciate your recommendation and are so glad you’re enjoying the product. If you ever need any assistance or have suggestions for improvements, don’t hesitate to reach out. Thanks again for choosing us! Best regards, CollabPay team

5 / 5 Share

Feb. 27, 2025

This team is awesome to work with. They are patient and answer all of my questions (which is many). They are receptive to feedback about what features to create or expand on. I feel like they actually care about what I'm asking for. I'm really happy I found this app and chose to go with it. It is such a time saver and has reduced my time communicating with our affiliates + showing them reports.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Sew Modern Bags! Thank you for taking time for leaving a review and giving such a high rate of our app and support team work! It means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We're always here to help! Kind regards, CollabPay team

5 / 5 Share

July 28, 2024

CollabPay is easy to set up, the dashboard is easy for my payees and I to understand and audit our payments, and their support is some of the best I have ever received both from other Shopify apps and from large enterprise SaaS companies. Ben is knowledgeable, friendly and fast in handling all types of inquiries. It has been an absolute pleasure working with CollabPay and I look forward to expanding our partnership!

Store

RepThem

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2024

CollabPay is intuitive and encompasses so much of the technical processes that give headaches when trying to set up an Affiliate program. I had one hiccup in the setup process and that was due to my own fault and not CollabPays, and yet when I reached out for support, Ben not only helped me in my situation but provided a great solution. It makes me very excited to keep using CollabPay. CollabPay and Ben are both phenomenal and are worth giving them your business, my bet is on them for being the biggest affiliate program provider on Shopify. If you ever see lower star ratings and reviews in the future I'd be shocked.

Using app

11 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We are always here to help, feel free to reach out at any time.

5 / 5 Share

May 2, 2024

Great app, does exactly what it says on the tin and does so in a clear and easy-to-understand UI. The app allows for flexibility in setting up specific agreements with your collaborators. The app receives regular updates and the support for this app is outstanding - Ben is always there at the end of an email to support you and goes above and beyond in helping with what you need.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the review! Feel free to contact us at any time if you need anything.

5 / 5 Share

April 23, 2024

Support has been excellent and super responsive, with the developer implementing new requested features to match my needs within a day or two. The app is really powerful, and has let us build our affiliate program in a way that is both out-of-the-box and exactly to the needs of our program. We're not pigeonholed into a one-size-fits-all model like Collabs. (Aside from dealing with PayPal) the automated Stripe and PayPal payments are a massive win for our program.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review. We are always trying our best to listen to our users and improve CollabPay to meet their business needs! If you ever need anything, reach out at any time.

5 / 5 Share

April 15, 2024

Incredible support from Ben, he is quick to respond and always super helpful. We are a dress rental store that has dresses on consignment. This has given lenders the ability to see real time purchases and income they are due to receive. The app has already made a massive difference in the business both on our side and for our collaborators. Definitely recommend. Thank you Ben

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the review! Feel free to contact us at any time if you need anything.

5 / 5 Share

March 28, 2024

I am so happy with this app! It is completely automating a very time consuming process for us, well worth the cost!

Store

Wrappr

Using app

10 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for the review! Feel free to contact us at any time if you need anything.

5 / 5 Share

Jan. 25, 2024

Exceptional support and Ben is super helpful. Really happy with this app, we have used it for a while and there is simply nothing similar. Simple to use and always willing to listen about improvements or new features. Definitely recommended if you need a way to split royalties or profit with other parties in a simple, transparent way.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! Please reach out at any time, especially if it's new features or API endpoints!

5 / 5 Share

Jan. 25, 2024

Since integrating CollabPay into our business process, we've found maintaining vendor and consignor inventory to be exponentially easier. It's the exact solution that we needed for our storefront, and in the event that we have specific additional needs, Ben is prompt to respond to all our requests and concerns.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

I'm glad CollabPay is working out so well for you. If you ever need anything, please reach out, happy to help any time.

5 / 5 Share

Jan. 22, 2024

They helped me a lot in the payment division, they are very quick to respond and always provide a solution to my problems.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the review. Feel free to reach out at any time.

5 / 5 Share

Dec. 12, 2023

At times, we offer a pricing model that includes revenue sharing. That model works well until the client has to write a larger monthly payment because their site is growing. At that point, they feel like "there wasn't that much work done last month" or something along those lines. CollabPay allows us to split revenue on the back end without our clients having to physically pay us. "Out of sight, out of mind" is similar to how this app operates, and all parties are happy. We needed some customization to suit our business requirements. I was shocked and impressed when Ben addressed these needs within hours. Now, we're configured for automatic revenue splits, the customer doesn't have to "pay us" for this part of the agreement, and I don't have to dedicate resources toward manual tracking/splitting/explaining on a monthly basis. We will definitely use this app in future websites. Ben is a rockstar and easy to work with.

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind words. I love it when features are requested as every business is unique but it's likely others will also find it useful. Feel free to reach out if you need anything or have more feature requests!

5 / 5 Share

Oct. 9, 2023

I needed a solution like this suddenly very quickly because of a few key things that occurred with my store, kind of last second, before a product launch. Ben directly helped me via email with all my silly questions, and was very patient and very helpful. I opted for the full package after realizing how useful this app was, and I've been with it about two weeks and have absolutely no complaints. The app does as advertised, and the service is five star has well.

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review! Glad you are enjoying the app. Feel free to reach out at any time, we can answer all the silly questions you like :)

5 / 5 Share

Aug. 9, 2023

CollabPay has saved our business time and money and, most importantly, created trust and transparency between collaborators. Our store has hundreds of products with dozens of collaborators. Before CollabPay, we relied on spreadsheets, a lot of time, and PayPal to manage our monthly payouts to collaborators. CollabPay automates all those processes in an easy-to-understand interface that links seamlessly with your Shopify store. We are very impressed by Ben's (founder, lead developer) commitment to us as customers through his communication, support, and updates to the app for more improvements to the customer's experience. I can't recommend CollabPay enough to anyone who wants to automate and streamline their payouts from their Shopify store.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! Your kind words and feedback are truly appreciated. Please feel free to reach us anytime.

5 / 5 Share

July 11, 2023

I've been using this app for about 7 months now, and I've got to say that customer support is absolutely incredible. They were quick in responding to me AND actually helped solve my problem by adding a new feature for me to use! This app has been so helpful for me to keep track of consignment splits, payouts, and when I need to pay. As a new shop owner, there are so many things I need to keep track of in my brain. It's a relief to know that I can rely on CollabPay for this major piece.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for the review! If you ever need anything, just reach out.

5 / 5 Share

June 27, 2023

Where do I start with CollabPay. Support has been amazing and is very open to new ideas. The system is self is easy to set up and work flawlessly so far. A recent lunch on our site saw over 5k in additional revenue and some happy profit share customers. One of the few apps ive ever used to have such an impact and offer the support to back it all up.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review, feel free to reach out at any time if your need anything.

5 / 5 Share

May 14, 2023

We started using Collab Pay a while ago. The customer support is top notch! They are not only super responsive, they are also actually helpful. There have been a few times where what we were needing as a shop didn't exist as a feature yet on the app but sure enough within days the feature was created and worked flawlessly. I truly enjoy supporting this team since this app has saved me so much time from needing to manually allocate payments to each of our brand collaborators!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! Feel free to reach out at any time!