The Baby Bird Boutique review for Shopify Collabs
Nov. 15, 2023
Could be amazing but it needs a better team. There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking. For anyone struggling with that, here’s my current workaround: Basically go to Shopify collabs -> payments -> click through each persons commission and what orders they were for. If they did get commission for their own order, write down the order # and date. Go back to payments dashboard then back to them and click “open a dispute”. You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”. Then go back to payment dashboard, go to “in dispute” and click resolve. Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY! All other orders will drop off their commission owed. Press accept and notice the new total on payment dashboard. Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with sending mass emails to your affiliates and a concern about affiliates earning commission using their own code. There are options in place for both of these and I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify