![PreCom ‑ coming soon preorders for Shopify](https://cdn.shopify.com/app-store/listing_images/d2bc4eb7fd2a8a81ce99a562d40eef60/icon/COHJm7P0lu8CEAE=.jpg)
PreCom ‑ coming soon preorders
PreCom - add coming soon and preorder to your product...
Rating
4.5
feedback
91
chart
#1,768
All reviews
Rating Breakdown
Sept. 3, 2024
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
June 12, 2024
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
May 21, 2024
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
March 23, 2024
would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.
Hi, Thank you for your review. I looked for the support email from you and it looks we haven't received any message regarding the issue. We are always here to help and it's best to contact us as we quickly respond to any issues. You've used the app for 1 year and apparently there were no issues before. I suspect that it was only a browser cache and clearing the cache would solve it, but we would need to investigate. Please remove the review as we didn't even had a chance to help you. Thank you, Kind regards, Magda
Feb. 17, 2023
Easy to start with, not using the pre-order functionality yet, only the coming soon feature which does exactly what we need. There were some minor alignment issues, which were swiftly and adequatly handled by support.
Jan. 12, 2023
We found a pretty big flaw in this app, making it surprisingly easy to bypass (ie you could as a visitor buy products before release date with a few simple html hacks) HOWEVER when we made the app developer aware, they fixed this bug. Great work.
We are very sorry if you experienced any problem with the app. Our support team is here to quickly help in case of any issues. We noticed there was an issue. We have fixed it and now the ”coming soon” item is removed from the cart automatically if anyone manages to add it. Please check and let us know if you need any further assistance.
Dec. 20, 2022
The program does work but the huge problem is when you put an item to "coming soon" the program automatically puts the item "inventory not tracked" This caused a HUGE issue because on other sales channels it didnt show up as "sold out" or "coming soon" BUT allowed them to BUY IT! We sold 400! of something because they were able to purchase it via a different sales channel. This was VERY BAD. The program should NOT automatically set the item to "not track inventory."
Thank you for your review. We are investigating the problem now. A member of our team will contact you shortly.
Oct. 25, 2022
This app is so handy! It worked right away even with our very custom theme and the couple styling changes I needed were taken care of by support in a matter of hours.
Sept. 5, 2022
I have been using this app for a while now and really like the simplicity of it, it's very easy to use. The support is fantastic.
July 15, 2022
So helpful and quick to respond! love the app and it does exactly what it says it does. The developer even helped with customization
July 2, 2022
I used this app to help me launch enrolment for Courses on a certain day which works perfectly, but what I was most impressed with was the customer service. I had an issue in that one of my collection pages had been created by Pagefly and the app didn't work on that page - I am in the UK and was working on it at 8 in the morning so was not expecting a reply for some hours (not sure where they are based) but within minutes I had a reply and within 30 mins the app was working perfectly!
June 10, 2022
First and foremost, the app is extremely easy to integrate into your website's theme. It does all of the things I was looking for, and I was planning to use this for a special product launch on my website and needed the timezone to be changed ASAP, so I contacted the team via email and they were able to quickly and efficiently make the changes for me. Could not recommend more!
May 2, 2022
The support was very fast and they solved my problem within 24 hours. Impressed by the support. Thanks
May 2, 2022
This app is great if you have preorder items. The support is very fast, and they solve my issues on a non-business day. I tried a few other apps from the store and this one is the best.
April 11, 2022
UPDATE: Why do App companies always try to act like victims? Shift the burden of proof to the customer? Literally, lie to pad their reviews? This application does not allow customers to place orders when set to "pre-order" This defeats the purpose of this application. When asking for support, they just send a scripted auto-reply and never follow up. Do not waste your time on this application.
Thank you for your review. We never received any support requests from you. Our support doesn't use auto-reply. Are you sure you tried to contact the right company? Please contact our support at [email protected] . Our team will resolve any app-related problems for you. We are awaiting your email. We don't try to act like victims. Our job is to support our merchants. We have seen your review and we replied to you trying to help. If you need assistance please contact us via email provided above. Please send some examples of products so that we can reproduce the issue. Our team will investigate the problem and help you to resolve it. Thank you.
March 28, 2022
There is no longer any need for me to stay awake and manually operate the product, even if the product's global launch time is midnight. The product will be launched automatically with a simple operation. The fact that it can be specified for each variant, so that only one new color can be released, etc., is wonderful. The support when I have a problem is also excellent.
March 15, 2022
Wow! The team went out of their was to make some special configurations for our store and in quick time. Communication is superb. Would highly recommend to anyone dealing with pre orders or coming soon items - best app out there to help manage these products effectively without any hassle. Cheers
March 2, 2022
Perfect application, it works great and also very good and efficient customer service, very grateful
Feb. 22, 2022
Great Customer Service, fast and reliable. We had some questions and concerns and they were answered quickly and the issue was already resolved when doing so. Gives our customers a chance to see what's coming in. Would definitely recommend!