ETRNL review for Commslayer ‑ Helpdesk & Chat

Jan. 27, 2026

We moved over to Commslayer from Gorgias last year and haven’t looked back. Commslayer stood out immediately for how intuitive and well thought out the product is. All the key information we need is easy to find and clearly laid out, which makes it simple to respond quickly and stay on top of customer conversations. What’s been especially impressive is how consistently the platform continues to improve — new updates and refinements roll out regularly and genuinely make a difference. Beyond the product itself, the support team is exceptional. Karri and the wider Commslayer team are incredibly responsive, knowledgeable and truly invested in their customers. It feels like a real partnership rather than just another software provider. Highly recommend to anyone considering a switch from their current customer support software