Commslayer: AI Helpdesk & Chat
The reviews for the Commslayer Shopify App are overwhelmingly positive, with users praising the app for its great support, ease of use, extensive features, and affordability. Many users highlighted the exceptional customer service provided by the team, the effectiveness of the AI features, and the continuous updates and improvements made to the platform. Users also mentioned that Commslayer helped streamline their customer service processes, automate responses, and manage multiple channels effectively. The app was compared favorably to other more expensive alternatives like Gorgias and Zendesk, with users appreciating the value for money and the user-friendly interface.
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Lenie and the Commslayer support team have been amazing. The level of support they provide really makes it feel like we’re part of the same team, rather than just clients. That kind of partnership also builds a lot more confidence for companies like ours that rely on Commslayer as an important part of our day to day operations. May the Force be with the Commslayer team!
I scheduled an onboarding meeting with the team and set aside time specifically for the call. Unfortunately, nobody showed up, and I received no communication letting me know they wouldn’t be attending. For a new customer trying to get started with the app, that speaks volumes about the level of service and support I can expect going forward. If a company can’t show up for a scheduled onboarding appointment—or at least communicate that they can’t make it—it’s difficult to have confidence in the service. I’ve decided to uninstall the app and move on to another solution. Very disappointing experience, especially when a simple email or message could have handled the situation professionally
Hi, I'm so sorry about the confusion around time zones. It looks like our head of CS Mitchel has reached out and scheduled a new call with you, along with a pricing offer. We hope to get you up and running soon! -Karri / cofounder
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