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All reviews

Rating Breakdown

  • 5
    95% (161 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 88% (149)
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1 / 5 Share

April 13, 2026

UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I contacted support, who claimed to be human, but responded like a bot, providing nonsensical guides and then telling me they'd open a ticket to fix it. All this just with email configuration. The app is confusing and impossible to set up, with nonexistent support and a non-functional app. By non-existent, it means there are only bots, and the people claiming to be "human" respond like bots. Just think, every message started with "Hello," The app is a waste of money and time. Don't download it and pursue other career options. I'll report it to Shopify.

Store

Polumi

Using app

10 days

Total reviews

9

Average rating

2.2

Developer Reply

Hi there, this is Karri, the cofounder. I'm sorry about the frustration during setup. There was a real bug preventing DNS records from displaying for your email provider and we take responsibility for that. We proactively offered a free month to make up for the trouble. Our support agent Lenie responded within 2 minutes of your first message and worked with you across multiple conversations. The only gap in support was overnight into the weekend. The team resolved the bug first thing Monday. I can see you're still actively using the app, which I'm glad about. If there's anything else we can help with, feel free to reach out to me personally at [email protected] -Karri / cofounder

1 / 5 Share

Nov. 17, 2025

decent app but no support from the customer support. I emailed almost a week ago and no answer, they don't even have a chat support on their website

Store

SnoreSolvers

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Hey, my deepest apologies for missing your email. Our support had missed your message. Please check your inbox for my reply and solution :) -Karri / cofounder