Polumi review for Commslayer: AI Helpdesk & Chat
April 13, 2026
UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I contacted support, who claimed to be human, but responded like a bot, providing nonsensical guides and then telling me they'd open a ticket to fix it. All this just with email configuration. The app is confusing and impossible to set up, with nonexistent support and a non-functional app. By non-existent, it means there are only bots, and the people claiming to be "human" respond like bots. Just think, every message started with "Hello," The app is a waste of money and time. Don't download it and pursue other career options. I'll report it to Shopify.
Hi there, this is Karri, the cofounder. I'm sorry about the frustration during setup. There was a real bug preventing DNS records from displaying for your email provider and we take responsibility for that. We proactively offered a free month to make up for the trouble. Our support agent Lenie responded within 2 minutes of your first message and worked with you across multiple conversations. The only gap in support was overnight into the weekend. The team resolved the bug first thing Monday. I can see you're still actively using the app, which I'm glad about. If there's anything else we can help with, feel free to reach out to me personally at [email protected] -Karri / cofounder
