Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.9
feedback
64
chart
#979
All reviews
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Nov. 21, 2025
Compared to our old system (Zendesk), Commslayer is freaking amazing (and futuristic)! It's truly the best of the best for Shopify support. Will be recommending to everyone. Try it and thank me later. This review is NOT paid or in any way incentivized, its my own opinion.
Nov. 12, 2025
Honestly, the best helpdesk I’ve used so far. The support team is top-notch — super patient even when I ask dumb questions, and they always take time to explain everything clearly. The app itself is fast, no lag, easy to set up, and has everything you actually need. Totally recommend it — if you’re not using Commslayer, you’re just overpaying for laggy tools that don’t even come close.
Nov. 11, 2025
We replaced reamaze with commslayer - you get much more for what you pay for with Commslayer's AI. Highly recommend over any other software!
Nov. 5, 2025
We tried a few different options and Commslayer was high bar above the rest. Product integrates well, surfaces all the info we need to act quickly and is easy to navigate. They are updating and making improvements on a regular basis too. Not only this, but their customer support team is second to none. Love the product and the team. Highly recommended.
Oct. 29, 2025
Switching to Commslayer has been a total game changer for our customer support team. The AI works well, easy to set up with intuitive guidance, and the platform is incredibly easy to use. Their team is responsive, supportive, and genuinely cares about our success. Our human agents have been so grateful for our switch from Gorgias to Commslayer because we are a more efficient team. The value is unbeatable, and the list of positives just keeps going!
Oct. 1, 2025
Commslayer has been a massive time saver. It allowed me to retire my virtual assistant and finally tame my inbox. Customer service via email used to be a miserable grind, where things slipped through the cracks no matter how much I tried to systematize it. Now, it feels like the inbox works for me, not the other way around. I do have two quibbles—not dealbreakers, but worth mentioning in the spirit of improvement: 1. Sending bug on iPhone. Whether I save Commslayer to my home screen, use Safari, or use Chrome, I sometimes hit a wall when pasting content from outside sources (usually ChatGPT or our website, when Commslayer hasn’t been trained on something yet, i will paste a response from an FAQ or paste multiple sources into GPT to help me make it coherent more efficiently). The “Send” button just refuses to cooperate until I refresh, re-paste, and try again. It’s not catastrophic, but it’s a persistent snag. 2. Knowledge base input. I previously used another AI chat that had 95% of my answers down—but it couldn’t touch email. Moving that data into Commslayer has been the real bottleneck. Adding knowledge one piece at a time is SLOW. What I want is bulk import, or better yet: the ability to dump in raw data and have Commslayer draft structured articles I can refine. Right now, the manual work is slowing my rollout of full automation. That said, these issues aside, Commslayer is a must-have if you deal with a high volume of emails and chats. ZipChat got me partway there, but it stopped at chat and handed everything else off to email. At one point, my VA was literally pasting chat responses into emails for customers—which, frankly, was genius on her part, but a waste of money on mine. I even tried signing up for Gorgias, but they insisted on scheduling a kickoff call before I could touch the product. I’m sure they had their reasons, but in my world, if I need a 30-minute discovery call just to try your software, I’m out. Commslayer, on the other hand, let me dive right in. No friction. No hand-holding and it works great.
Hey - Karri here. Let's see what we can cook for the knowledge import, I agree that it is too manual right now.
Sept. 12, 2025
Best Shopify helpdesk app out there—easy to use, packed with great features without costing an arm and a leg, and the team is fantastic at resolving any issues!
Sept. 12, 2025
We almost spent way more on something else. If you are wondering if all the 5-star reviews are legit .. install it and find out for yourself. The team devs are great and the app keeps getting better. Well worth it.
Sept. 12, 2025
The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space. Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!
Sept. 12, 2025
i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work. Benny - Anothersole.com
Sept. 12, 2025
We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!
Aug. 24, 2025
We changed over from Intercom (+200 usd/mo) to Commslayer. Hidden gem, basically everything but for a tenth of the price. CRAZY VALUE
July 15, 2025
Perfect for customer support, saves us an absolute fortune compared to other customer support software.
July 14, 2025
We migrated from Gorgias a little over a month ago and we're loving our experience so far! Most, if not all, of the same features we had previously at a fraction of the cost. So happy we found Commslayer!!
July 14, 2025
Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!