Commslayer ‑ Helpdesk & Chat
Free support helpdesk by the ex-Lifetimely founders
Rating
5.0
feedback
37
chart
#1,256
All reviews
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March 21, 2025
Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost.
March 10, 2025
Such a great app for customer support. Super easy to integrate with our channels and very fast support.
March 7, 2025
I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind. In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!
Feb. 28, 2025
Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly. The app works great, and now my communication with customers has become even more efficient. I recommend it!
Feb. 27, 2025
I have used EVERYTHING out there. This is better than all of them! I have been a shopify user since 2016.
Feb. 25, 2025
Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!
Feb. 21, 2025
I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!
Jan. 21, 2025
This is absolutely incredible. Literally does everything our old CS app does for no price, anyone using any of the competitors NEEDS to change.
Jan. 17, 2025
Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year.
Jan. 10, 2025
Amazing product - I can't believe brands are paying hundreds (sometimes thousands) a month for other SAAS's that do the exact same thing. Karri is a boss too.
Jan. 8, 2025
Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!
Jan. 2, 2025
Honestly is a gamechanger. At the FREE pricepoint you wont find anything better and it is far better than simply using G-Suite for CS. Has AI, auto hides bad comments, etc. Give it a try. Plus, Karri is a legend
Dec. 10, 2024
Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!
Dec. 9, 2024
I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging. I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow.
Dec. 8, 2024
Just pure value all the way. These guys have solved all the painpoints with running CS for a small-ish store and best of all the price is amazing (free atm). 8/5 stars if it would be possible.