Purr Heaven review for Commslayer ‑ Helpdesk & Chat

Jan. 28, 2026

We switched to Commslayer from Freshdesk and really wish we had done it before Q4. Peak season had us drowning, and Commslayer would have taken a lot of weight off our team during that time. Unfortunately we didn't switch until January. Even so, we could feel the difference right away. The AI features are genuinely helpful like auto tagging, AI drafts, and responding to social comments in one place, which has made our days much easier. It is also more affordable than Freshdesk and fits how customer support actually works today. We are truly grateful for how responsive, kind, and supportive the Commslayer team has been throughout the transition. This tool has made a meaningful difference for our team and how we show up for our customers.