Barnstaple Equestrian Supplies review for ConnectPOS

May 17, 2022

I am so sorry to have to write this review - however, I would definitely not recommend it. We installed the trial on the shopify app store, it did not calculate vat correctly so I was moved to their app. This is been a horrendous mistake. 1. It overwrote our customers addresses 2. It would not allow us to select the Compare Price as the original app did and my VERY reason for using this. 3. It can not calculate VAT correctly 4. It chews up all our computers processing and constantly crashes. I was promised numerous updates, the last one was meant to be this Monday but not only did I receive no update I have had no response to my messages. Our POS is a critical part of the business and by it not working has had a dreadful impact on our business with many upset customers having to wait whilst we tried to work out how to process their transactions at the till Whilst initially the support was excellent I presume they have moved me to the not worth it pile. So they have had my subscription and provided me with an app that is unuseable. Very Very disappointing.