ConnectPOS
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The app does almost all I need it to do. Whenever I email asking for help, they fix the issues I have quite quickly. The app is a work in progress but I really appreciate how responsive the team is to evolving the app and making it better every day. That's a company I like to work with. Thank you ConnectPOS!
SPARE yourself! They have OVERCHARGED me, and FOR weeks have kept ignoring the issue... I keep being told the supervisor will take care of and NOTHING, this has been going on almost a month. THEY told me I had to renew a license by repicking a plan, so I did, well by doing so it charged me the plan price 3 days a part, EVEN though I showed them the proof, they STILLLLLL have not gave the refund. Go elsewhere, Im switching as well. The POS itself half the time doesnt scan products and says they dont exist!
Dear customer, We sincerely apologize for the frustration and inconvenience you’ve experienced, especially regarding the duplicate charge. Based on the information you've shared, the billing process is handled through Shopify's billing system, and we recognize how upsetting it is that this issue has not been resolved despite the proof you provided. Our team will continue working directly with Shopify Support to investigate the charge and push for a resolution. Once we receive further updates, we will follow up and keep you informed. We genuinely appreciate your patience and understanding, and we're committed to doing our best to help resolve this situation. Best regards, ConnectPOS Customer Support Team
Actuellement le meilleure système de POS qu'on est pu tester sur Shopify. Le support est extrêmement réactif. Nous recommandons sans hésiter.
This is by far the most sophisticated POS app available for Shopify. It is so much superior to Shopify POS, offers a lot of features and support is really trying to help if there is a problem. I just renewed my subscription for another 2 years and am happy to continue using ConnectPOS. What I like the most: This app works mot only on smartphones and tablets like ShopifyPOS. It can also be installed on desktop computers. For us this is essential in high-volume seasons as we can connect all our devices such as scanner, label printer and cash drawer directly with POS. Highly recommended App!
poor customer service and never fulfill their development and the orders i get. Have been trying to contact them for so long until they say their understaffed. This app is the worst
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you've experienced. We understand your concerns regarding customer service responsiveness and the delays in fulfilling development requests and resolving the issues you've reported. We recognize that being told we are understaffed does not lessen the impact that prolonged wait times and unresolved concerns have on your business. We are sorry that we did not meet your expectations and that our communication and support experience left you feeling unsupported. Your feedback is important to us, and we acknowledge that we need to do better in both responding to customers and delivering on our commitments. We appreciate your honesty and will share your comments with the relevant teams as we continue working to improve our product, support processes, and overall customer experience. Thank you for bringing these concerns to our attention. Best regards,
This product is awesome so far, easy to setup, there support are friendly and quick to respond, very knowledgeable with their software, you can't ask for more, been talking to jennifer most of the time, It's easy to setup if you have shopify account inventory integration is easy pezzy make your life easy, no stress friendly and super customizable software. I think it's better than shopify POS, and let you integrate with their platform, price is cheaper than other Saas platforms like lightspeed .... I really recommend
Thank you for giving on boarding session APP is good and team member Grace helped so much during onboard session.
EXCELLENT SYSTEM, VERY EASY AND INTUITIVE, THE SUPPORT ALWAYS HELP US FAST AND EFFICIENT, THE SYSTEM IS VERY FRIENDLY, MY TEAM IS VERY HAPPY USING IT, I HIGHLY RECOMMEND IT, I HAVE BEEN USING IT SINCE 2020 ROY
Works great with Shopify. Has many features that we couldn't find in other apps. Support has been quick to answer questions and resolve any issues.
Mia fue muy atenta y muy eficiente con las preguntas que le hice, buen servicio al cliente y nos guio muy bien para conocer las caracteristicas de la plataforma.
We tested and paid for ConnectPos for 6 months, Received vey bad support or none at all. Although it was promised there was no Integration with Moneris Card Payments. All they ConnectPOs had to do is sign an NDA. Very poor user interface as well when using Checkout. I really do not know where the 134 customers come from? please let us know
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you've encountered while using ConnectPOS. We understand your concerns regarding the lack of progress with the Moneris payment integration, the support experience you received during your six months of testing, and the usability challenges with the checkout interface. We also recognize how frustrating it can be when expectations set during discussions are not met, particularly when they impact your evaluation and adoption of the system. We are sorry that our communication and follow-up did not meet the level of service you expected. Providing timely updates and clear guidance is something we continuously strive to improve, and we acknowledge that we fell short in your case. Your feedback regarding the user interface, integration process, and support responsiveness is valuable and will be shared with our product and management teams for review. We are committed to learning from customer feedback and making meaningful improvements to both our product and service. Thank you again for your honest feedback. We appreciate the opportunity to improve and sincerely regret that your experience did not reflect the standards we aim to provide. Best regards,
We are happy to let you know that your program can help us improve our store and team.
Mia was very helpful during our onboarding. Had to make quite a few changes as we're not the easiest of companies to deal with as we have quite a few different requirements regarding sales, credits, gift cards, physical and digital products etc... 5 Stars from us.
Have used this for a month and i love it. Easy to set up and use and features that others do not have. I contacted support late on a sunday. Had help and my case fixed in 5 minutes. Top!
I discovered ConnectPOS by chance while browsing through the Shopify apps. I had a video call with Natalie, who provided me with expert assistance. Her professionalism and helpfulness were truly impressive. Thank you so much!
Mia was absolute fantastic explaining everything, we feel Connectpos 123 Is so much easier than any other pos system we have used. Would fully recommend using Connectpos123 Andy
So far our experience with this app has been great! Mia has been very helpful in setting everything up, even when we had trouble with our hardware. She was patient and kind throughout out first meeting. Looking forward to continuing working with them.
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