ConnectPOS
Retail POS system on Desktop, Android & iOS
Rating
4.5
feedback
117
chart
#3,066
All reviews
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May 9, 2024
He estado probando esta aplicación por una semana, empecemos por los aspectos positivos: -La aplicación POS es muy completa da muchas más opciones de configuración que POS PRO de Shopify. -El uso diarío es práctico. -Tiene buenos reportes e informes -La configuración del hardware: lectores e impresora es sencilla. -El interface es mejorable aunque tampoco está mal. -En mi caso ha funcionado en Chromebook (versión web) y Ipad (versión desktop). -El soporte técnico es voluntarioso y responde rápido (luego profundizaremos sobre este tema) - La ayuda escrita es extensa aunque no siempre es resolutiva. -Las estadísticas aunque Shopify no lo integra como un canal de venta si que reflejan las operativas en los reportes. Aspectos negativos: -La gran cantidad de opciones disponibles complica la configuración -Precio adecuado para la opción básica, elevado en las las siguientes planes. - Se instalan dos opciones una version Web en el back office y otra desktop en el POS, ambas versiones aunque son muy similares varian un poco y eso hace que te pierdas un poco. -Mirándolo desde el punto de vista de Shopify hay un plan retail de 69 € que incluye el software de gestión +POS PRO con menos prestaciones que Connected POS pero con un interface más atractivo y práctico... eso sale casi al mismo precio que pagas 27 € por el plan basico de Shopify+42 € de la version básica de Connect POS. -El servicio técnico aunque es rápido y voluntarioso hace Horario GMT+6 lo cual hace que no esten disponibles en Europa a partir de la 13.30 horario Madrid. Adicionalmente se desconectan enmedio de la gestión sin avisarte de que no van a volver hasta el siguiente turno...te quedas esperando hasta el siguiente día a la mañana...se te queda cara de portero goleado. - Las fuentes de los tickets de venta son extremadamente pequeñas y no hay posibilidad de cambiarlas personalmente y aunque hay posibilidad de que ellos cambien el tamaño de fuente para ello debes pagar. Como conclusión final diría que es un buen software y una buena alternativa al software oficial de Shopify POS PRO pero con un precio muy similar en todas las versiones y con un soporte técnico que no estará disponible siempre como lo está en Shopify. La verdad es que aun estoy pensando si decidirme por el software oficial POS de Shopify o por ConnectPOS .
April 25, 2024
Customer service team is helpful and respond quickly. I've had some issues during setting the system up, but they quickly got me into an on boarding session with Mia and will provide direct support with meetings over two weeks if I need them for further help. I'm pretty sure I've got everything set up 100% now after my first meeting with Mia! Their chat feature is also quick and helpful. The system is just different to set up from our old one and after having a walk-through I understand it more.
March 29, 2024
So far in the trial, it looks like it meets all my needs. Really good system, good sell screen, Instant with shopify. I like it alot it just needs more options for credit card processors to use tips. Mia gave amazing support very helpful.
Aug. 27, 2024
Great app, Great supports, Thanks to Hana I was able to successfully add salesman to each order. Thanks to Grace who was quickly responding to emails and was able to resolve my issue!
March 1, 2024
This is a great system with Shopify if you want your pos on a PC i have been looking for one for a long time, and the customer service is fantastic every step of the way
Feb. 7, 2024
Horrible instructions on set up......AI Chat support with no real help. No phone or customer support.
Jan. 11, 2024
Wow! First day using it, and its amazing. I am really surprised by the quality of the service. Lucy gave me excellent help! You are so professional! Thanks a lot!
Jan. 11, 2024
It was a bit touch and go at first but we needed a unique POS solution to our wholesale only business. Shopify POS just wouldnt cut it for multiple employees without giving them shopify admin access which we didnt want. ConnectPOS seemed to do what we wanted. However we got stuck affter the free trial because we were not clear on whats included on the standard plan. Thankfully with a proper onboarding program by Hana we were able to make the adjustments to set things up as best we could. but it is actually better than shopify pos as a user experience. Our field team is finally able to submit orders swiftly on trading terms and we are very happy Hana came and rescued us. I also LOVE the live chat as someone is always there to talk to you. Customer Service feels really polished. Would love to see how ConnectPOS enhances its offering to be more wholesale store friendlier as its quite uncommon in shopify land anyway...
Jan. 10, 2024
Excellent help, thanks Hanna, spent the time to help me onboard. So long as i get images on the receipt I will me very happy
Nov. 10, 2023
Perfect App, recommended for others. Great assistant from Hana from support team to setup the App, thank you so much, appreciate your service.
Nov. 3, 2023
Hana was very helpful. She worked through issues with onboarding the new connectpos to an ipad. Her knowledge and competence was an essential piece to fix the issues.
Jan. 23, 2024
It isn't without bugs, but the customer support is really helpful (Mia) and are quite prompt in trying to resolve things
Oct. 17, 2023
Honestly, not far into using the service yet, but their chat support has been very helpful in getting things set up. I'm excited to finally have a POS I can use on our windows computers for our Shopify store. Everything I see so far leads me to believe this is going to be a game changer for our store.