Amazon Connectr & FBA Sync
Amazon Connectr & FBA Sync Shopify App
Rating
4.3
feedback
54
chart
#1,667
All reviews
Rating Breakdown
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May 14, 2024
Asked customer service for help with my inventory not syncing with Amazon. Was told to push products, this then removed all my current products along with their titles, descriptions, images, links. Set me back a good couples days on my work. The app did sync my products inventories for a brief period of time until it stopped working, twice. Some of the settings options don't actually change anything I think it's there for filler to look like there's more options. To be honest I chose this app as it was the cheapest and I am just starting off this website so trying to keep costs relatively low. It would be worth the price if the app worked.
Thank you for taking the time to leave us a review. We sincerely apologize if you’ve had a less-than-perfect experience with us. Your critique is valid - we did have a bug with the sync service which prevented syncing of products. Our technical team had fixed the problem and everything is working alright again. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
Aug. 4, 2023
1. i sent 120 sku to sync only 80 came back rest i have to do manually 2. They have a fake button for sync in 15 min, only sync once in 24 hours partially 3. Support does respond after few hours
This is an unfair review by folks from Andyanand. It appears there might be a misunderstanding, as we have no record of a support ticket being raised for the issue you mentioned in point 1 and 2. We are committed to resolving any problems our users encounter, and to do so, we need more information. We did send an email seeking clarification on the app features but have not received a response yet. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
March 14, 2023
No free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryf
Thank you for taking the time to leave a review for our app. We appreciate your feedback, but we would like to clarify that our app has never been advertised as a free app. We understand that this may have caused some confusion and frustration on your end, and for that, we apologize. We take pride in providing a quality app that meets the needs of our users, and we strive to be transparent about any costs associated with our services. We hope that you can understand that the development and maintenance of an app requires resources and investment, and we have priced our app fairly to cover these costs. If you have any further concerns or questions, please do not hesitate to contact our support team. We value your feedback and hope to continue to improve our app to meet your needs. Thank you for your understanding.
Sept. 9, 2022
Been using the paid version of the app for a while now. Started having issues last month with Connectr not updating my shopify orders once they were complete. This also coincided with an update of the app. I wrote in on Aug 10 for the first time. It's now 9/9 and I've been back and forth with support on a weekly basis. Always being reassured the problem has been fixed, and always back at them the next week because it has not. I keep being assured the technical team will handle it - but they don't. I've been told they would monitor my account, but they have not. I see issues as I speak, so the monitoring is non-existent. And despite the fact that this has been going on for a month, do you think they have offered to refund my money for that month? Well, they haven't done that either. So, it was good while it worked - but it doesn't work anymore, and if it's not fixed in another week I will be tossing this app and moving on to something from an app developer that knows how to fix their own issues.
Feb. 14, 2022
IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.
This is a completely unfair review from the folks at Foxhound Bee. 1. We have a free trial of 7 days so that merchants can test out all the features. They used the app for over a month and then demanded a 100% refund. Making an exception we had offered a pro-rated refund, not a 100% refund. 2. They wanted a 2-way sync between Amazon and Shopify. But we provide 1-way sync only. This is clear in our documentation. With our experience, 2-way sync has the potential to mess up the Amazon inventory. We have multiple options to sync Amazon to Shopify. Because of the activation of sync, the Amazon inventory got copied over to Shopify. This is the expected behavior. 3. Being a small team we don't have live chat support. Again, we don't claim 24x7 live support. This helps us to keep the app costs low. 4. We are glad they found an app that suits their requirements. Each app has unique capabilities. We wish to deliver a great app experience to all the merchants. Unfortunately, it did not go well with Foxhound Bee. However, their review is not a true reflection of the service we provide.
Aug. 24, 2020
WARNING DANGER BEWARE This app deletes products It will overwrite your product information, unpublish products, delete products, change variants. DO NOT under any circumstances, install this app!
This is an unfair review. Our app never deletes, unpublishes, or overwrites products without user action. We have log records to prove that you manually deleted and pushed products using the app dashboard. We, however, own up to a bug in the app due to which unwanted products got pushed in your store. Our team quickly fixed it and ensured it does not repeat.