Connex for QuickBooks
Sync payouts, inventory and orders with QuickBooks
Rating
4.5
feedback
25
chart
#2,693
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
8%
-
Less than a month
4%
-
Less than a year
24%
-
More than a year
56%
Reviews Summary
Connex for QuickBooks has received a mix of positive and negative reviews from users. Many users praise the app for its seamless integration between Shopify and QuickBooks Desktop, saving them time and reducing manual errors. The customer service team, especially Joe, is highlighted for their responsiveness and dedication to solving issues. Users appreciate the onboarding sessions and the support provided to optimize the integration for their specific workflows. However, some users have raised concerns about the pricing structure changes, with some feeling that the app has become too expensive for their needs. Additionally, there are mentions of occasional bugs, lost settings after updates, and issues with syncing, leading to manual interventions and frustrations for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 19, 2024
I can't say enough great things about Joe, the owner of Connex for QuickBooks. He has been absolutely instrumental in helping us integrate Shopify, our eCommerce platform, with QuickBooks Desktop for our business, Save Rite Medical. Joe's expertise and dedication to providing seamless solutions made the entire process smooth and stress-free. Not only was he quick to address our needs, but he also went above and beyond to ensure that the integration was optimized for our workflow. Thanks to his help, we now have a streamlined system that saves us time and eliminates manual errors. If you're looking for a reliable and knowledgeable partner to handle your QuickBooks integrations, I highly recommend Joe and Connex for QuickBooks. Thank you, Joe, for your outstanding service!
June 30, 2023
Edited: I'm updating this review because it seems things have changed at Connex. They've got great customer service now, and they're following through on issues affecting business with good advice and timely fixes. I'm very happy with the response time from the support team. If you need to save time getting orders into QuickBooks, or if you're creating orders in QuickBooks that need to be synced into shipping integrations, give Connex a try. You'll be happy you did!
We apologize for the inconvenience you experienced. Our response time for tickets is 1 business day. We make every effort to respond to all tickets as fully and speedily as possible.
Aug. 3, 2023
Update: Connex has finally hired a dedicated customer service team and is working on improving support, help docs, and the user interface. The support has helped us understand the tool better and how to make the most of it. No other tool has worked for us because our current setup is way too complicated and Connex has been the best tool to make our transactions into Quickbooks for desktop.
We apologize for the inconvenience. Our support form was down for a day. It is now back online, and our team is working overtime to help all the users. Thanks for your patience.
July 13, 2022
I loved this app when I first started using it, I got an annual metered plan that was around $150 a month. Then I was migrated to $199 a month when the pricing structure changed. Recently I got an email that I was being migrated to almost $400/month for 2 sales channels. They just priced themselves out of value for our company.
July 7, 2022
When I first got this app in 2020, the customer service was AMAZING and it worked great. I loved how it would record my sales as well as match my deposits. Sadly the app has been less reliable in 2022 and rarely were deposits matched. I spent more time manually recording things that it was no longer worth having. And the stellar customer service from 2020/21 is now non-existent. I wish them all the best but they are no longer a company that supports small businesses.
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