Rating
4.5
feedback
24
chart
#2,468
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
8%
-
Less than a month
4%
-
Less than a year
29%
-
More than a year
54%
Reviews Summary
Connex is a Shopify App that has received mixed reviews from users. Positive aspects highlighted include the great customer service, timely fixes, and helpful support team. Users appreciate how the app saves time and makes their workflow more efficient, especially in syncing orders to QuickBooks. However, some users have raised concerns about the pricing structure changes, with some feeling that the app has become too expensive for the value it provides. Additionally, there are mentions of reliability issues in recent years, with deposits not being matched correctly and a decline in customer service quality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 30, 2023
Edited: I'm updating this review because it seems things have changed at Connex. They've got great customer service now, and they're following through on issues affecting business with good advice and timely fixes. I'm very happy with the response time from the support team. If you need to save time getting orders into QuickBooks, or if you're creating orders in QuickBooks that need to be synced into shipping integrations, give Connex a try. You'll be happy you did!
We apologize for the inconvenience you experienced. Our response time for tickets is 1 business day. We make every effort to respond to all tickets as fully and speedily as possible.
Aug. 3, 2023
Update: Connex has finally hired a dedicated customer service team and is working on improving support, help docs, and the user interface. The support has helped us understand the tool better and how to make the most of it. No other tool has worked for us because our current setup is way too complicated and Connex has been the best tool to make our transactions into Quickbooks for desktop.
We apologize for the inconvenience. Our support form was down for a day. It is now back online, and our team is working overtime to help all the users. Thanks for your patience.
July 13, 2022
I loved this app when I first started using it, I got an annual metered plan that was around $150 a month. Then I was migrated to $199 a month when the pricing structure changed. Recently I got an email that I was being migrated to almost $400/month for 2 sales channels. They just priced themselves out of value for our company.
July 7, 2022
When I first got this app in 2020, the customer service was AMAZING and it worked great. I loved how it would record my sales as well as match my deposits. Sadly the app has been less reliable in 2022 and rarely were deposits matched. I spent more time manually recording things that it was no longer worth having. And the stellar customer service from 2020/21 is now non-existent. I wish them all the best but they are no longer a company that supports small businesses.
Oct. 30, 2020
Great product at a great price. Support is very responsive and this software makes my life easier. I would recommend to anyone looking for a sync connector.
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