Connex Ecommerce

Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said. connexecommerce.com 8:34 AM (5 hours ago) to me Hi Tom, Thanks for the feedback. I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size. I will cancel the account immediately and refund the last month. -Joe

We have been with Connex since 2018. I am a bookkeeper and have had to navigate the automation of Shopify order entry into Quickbooks by the seat of my pants. I couldn't have done it without Joseph and the team at Connex. They held my hand upon initial implementation and they have continued to provide excellent service over the last seven years. I recommend this integration and the team at Connex.

I recently had a unique issue affecting my sync and the support team worked with me over a couple of days to isolate the issue and fix it. We have been with Connex since 2020 and I can count on one hand how many times we have had an issue with the program. When we have had an issue they are quick to respond and knowledgeable to know how to fix the issue.

Joe and his team are the best!

I find Connex very responsive and very helpful in their support to their clients. I am always met with understanding of my issue and knowledge of my issues at all levels. I am glad to be with them in helping me move my information.

Have been using this app for several years and it work great. Joe is always helpful.

Connex is a good service and make things much easier for us. Any time we are having an issue it seems to be resolved fairly quickly and if not, Joe jumps right in to help. It's nice to know the owner isn't afraid to still help out when needed. Thanks!

Connex makes integration into QuickBooks simple and easy. Does what we need. Joe and Chanelle are great to work with.

Recently had a crash in our system resulting in data not coming over. Joe was diligent in helping resolve our problems. We are at a transition point in the growth of our company and its great to have this kind of support!

Connex has gone downhill recently. The support is terrible, you'll wait days in between responses trying to solve sync issues. Their website is slow and buggy. I've been a customer for years, no more. Save yourself aggravation and avoid Connex.

I can't say enough great things about Joe, the owner of Connex for QuickBooks. He has been absolutely instrumental in helping us integrate Shopify, our eCommerce platform, with QuickBooks Desktop for our business, Save Rite Medical. Joe's expertise and dedication to providing seamless solutions made the entire process smooth and stress-free. Not only was he quick to address our needs, but he also went above and beyond to ensure that the integration was optimized for our workflow. Thanks to his help, we now have a streamlined system that saves us time and eliminates manual errors. If you're looking for a reliable and knowledgeable partner to handle your QuickBooks integrations, I highly recommend Joe and Connex for QuickBooks. Thank you, Joe, for your outstanding service!

Edited: I'm updating this review because it seems things have changed at Connex. They've got great customer service now, and they're following through on issues affecting business with good advice and timely fixes. I'm very happy with the response time from the support team. If you need to save time getting orders into QuickBooks, or if you're creating orders in QuickBooks that need to be synced into shipping integrations, give Connex a try. You'll be happy you did!

Update: Connex has finally hired a dedicated customer service team and is working on improving support, help docs, and the user interface. The support has helped us understand the tool better and how to make the most of it. No other tool has worked for us because our current setup is way too complicated and Connex has been the best tool to make our transactions into Quickbooks for desktop.

I loved this app when I first started using it, I got an annual metered plan that was around $150 a month. Then I was migrated to $199 a month when the pricing structure changed. Recently I got an email that I was being migrated to almost $400/month for 2 sales channels. They just priced themselves out of value for our company.

When I first got this app in 2020, the customer service was AMAZING and it worked great. I loved how it would record my sales as well as match my deposits. Sadly the app has been less reliable in 2022 and rarely were deposits matched. I spent more time manually recording things that it was no longer worth having. And the stellar customer service from 2020/21 is now non-existent. I wish them all the best but they are no longer a company that supports small businesses.

After a sudden and huge amount of web sales, we simply couldn't add them to QB manually. Setting up isn't easy for a first timer and I made two mistakes. Connex stepped up along with Shopify and fixed both. Great team work, great first time experience!!

The Connex for QuickBooks Desktop App has completely changed my workflow to the better. It is saving me hours as I no longer have to enter all of our invoice data. The setup was supported very well with on-boarding sessions. It did take me a little while to understand and get the details correct, but once there it is such a time saver. Support is via email and Connex team replies back in 12-24 hours maybe because I'm on the West coast and write them at the end of the day. If it can't be solved via email, they promptly setup an on-boarding session. I highly recommend Connex.

This app is worth every penny. It does exactly what we need, accurately and consistently import our sales from Shopify into QBs desktop. It works seamlessly and saves us countless man-hours. Joseph and his team of professionals are extremely responsive. The few times we have had problems or needed help setting up a rule, they were there to help. In the beginning they even did a little development to tailor the app to our needs. This app is robust. If you are considering this app, get it, you will not be disappointed!

First, let's understand that syncing orders, inventory, and other sensitive info from Shopify to Quickbooks (or Quickbooks to Shopify) is extremely complex. I've worked with a number of integration and sync solutions before over the years. Connex is by far the most intuitive, flexible, and consistent. It functions more as an enterprise solution and these typically cost $$$ per month! The support team at Connex is unbelievable. Support ticket response is faster than any other app in the Shopify marketplace. Some apps respond in days or even weeks. These guys hit you back in a few hours (sometimes less than 1 hr). Plus, the expertise of the support team is outstanding. Most app support is level 1 at best. With Connex, your ticket will be responded to by a level 2 or higher every time. Can't say enough good things about this solution and the team. If you're trying to sync Shopify and QB, you'd be crazy not to use this app.

Thanks so much Joe, Sandi and Chris for all of your help! You all are very responsive and helpful! QuickBooks integration with our Amazon and Shopify stores is paramount and your solutions really work! Having the ability to automatically upload and sync the Amazon settlement report is a huge time saver, not to mention the daily syncs with Shopify. Look forward to adding more brands/sales channels and building our relationship. All the best, Joe Petruziello, Managing Partner Point One International, Ltd., DBA Flatyz www.pointoneintl.com www.flatyzonline.com