Connex Ecommerce
Connex for QuickBooks has received mixed reviews from users. Positive aspects include excellent customer service, seamless integration with QuickBooks and Shopify, and helpful support team. Users appreciate the time-saving features and the dedication of the owner, Joe, in resolving issues. However, some users have faced challenges with pricing changes, app updates causing issues with settings, and a decline in customer support quality. Overall, the app seems to be beneficial for many users but may have room for improvement in certain areas like pricing transparency and app stability.
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Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said. connexecommerce.com 8:34 AM (5 hours ago) to me Hi Tom, Thanks for the feedback. I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size. I will cancel the account immediately and refund the last month. -Joe
We understand Tom's frustration and apologize for the disruption he experienced. After reviewing the account, we found that the workflow being used was outside our recommended setup. The account was syncing a high volume of individual sales transactions into QuickBooks under individual customer names, which is not a workflow we typically recommend for businesses processing thousands of monthly orders. Most customers at this scale use our summary payout feature, which groups transactions and simplifies reconciliation. During troubleshooting, we identified and corrected an issue involving an additional line item that could contribute to reconciliation discrepancies. We also recommended alternative solutions that are better suited for businesses requiring detailed order-level inventory management and individual order syncing. Because we were unable to provide a solution that aligned with the customer's preferred workflow, we felt it was best to part ways and issued a refund for the most recent month of service. We strive to be transparent about what our platform is designed to support and will continue improving our software based on customer feedback.
We have been with Connex since 2018. I am a bookkeeper and have had to navigate the automation of Shopify order entry into Quickbooks by the seat of my pants. I couldn't have done it without Joseph and the team at Connex. They held my hand upon initial implementation and they have continued to provide excellent service over the last seven years. I recommend this integration and the team at Connex.
I recently had a unique issue affecting my sync and the support team worked with me over a couple of days to isolate the issue and fix it. We have been with Connex since 2020 and I can count on one hand how many times we have had an issue with the program. When we have had an issue they are quick to respond and knowledgeable to know how to fix the issue.
Joe and his team are the best!
I find Connex very responsive and very helpful in their support to their clients. I am always met with understanding of my issue and knowledge of my issues at all levels. I am glad to be with them in helping me move my information.
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