Connex Ecommerce
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Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said. connexecommerce.com 8:34 AM (5 hours ago) to me Hi Tom, Thanks for the feedback. I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size. I will cancel the account immediately and refund the last month. -Joe
We understand Tom's frustration and apologize for the disruption he experienced. After reviewing the account, we found that the workflow being used was outside our recommended setup. The account was syncing a high volume of individual sales transactions into QuickBooks under individual customer names, which is not a workflow we typically recommend for businesses processing thousands of monthly orders. Most customers at this scale use our summary payout feature, which groups transactions and simplifies reconciliation. During troubleshooting, we identified and corrected an issue involving an additional line item that could contribute to reconciliation discrepancies. We also recommended alternative solutions that are better suited for businesses requiring detailed order-level inventory management and individual order syncing. Because we were unable to provide a solution that aligned with the customer's preferred workflow, we felt it was best to part ways and issued a refund for the most recent month of service. We strive to be transparent about what our platform is designed to support and will continue improving our software based on customer feedback.
Connex has gone downhill recently. The support is terrible, you'll wait days in between responses trying to solve sync issues. Their website is slow and buggy. I've been a customer for years, no more. Save yourself aggravation and avoid Connex.
Thank you for your feedback. Our site had some downtime issues in April of 2025. We are sorry for the inconvenience to your account. Since then, we have made improvements to our communication with customers, increasing our hardware, and updating our code to improve performance. We have implemented status page, which will send mass emails when our site goes offline.
I loved this app when I first started using it, I got an annual metered plan that was around $150 a month. Then I was migrated to $199 a month when the pricing structure changed. Recently I got an email that I was being migrated to almost $400/month for 2 sales channels. They just priced themselves out of value for our company.
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