Constant Contact: Email & SMS
Email marketing, SMS, and automation tools to boost sales.
Rating
3.3
feedback
37
chart
#8,008
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
8%
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Less than a year
41%
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More than a year
46%
Reviews Summary
Constant Contact has received mixed reviews from users. Positive aspects include wonderful customer service, easy integration with Shopify, and the ability to customize emails with products. Users appreciate the seamless data flow between Shopify and Constant Contact, as well as the proactive assistance provided by agents. However, negative aspects highlighted in the reviews include issues with two-factor authentication, high pricing, lack of basic features like scheduling emails, and difficulties in canceling accounts. Some users also expressed frustration with the lack of control over email templates and the overall value for the price paid.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 16, 2024
Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.
Feb. 29, 2024
I switched to Constant Contact because I needed one specific feature that my previous platform didn't offer (specifically, I needed to allow clients to sign up for multiple email lists). I'm keeping it specifically for that feature. But this has been an absolutely MISERABLE experience from the start. Simply getting the signup form onto my homepage was a huge chore, their support was useless (that would be Tier 2 support as well), and I still haven't been able to get the form onto more than one page of my website. Also, I haven't sent a single email since switching that wasn't subject to some system-wide technical glitch (ie won't edit, won't save edits, won't send). Also, the most basic elements (such as scheduling emails) are not supported at the basic level. Garbage. I am on the hunt for something else, but it is likewise an ordeal constantly switching platforms. Save yourself a headache.
May 12, 2023
I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!
May 10, 2023
I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!
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