Constant Contact: Email & SMS
Email marketing, SMS, and automation tools to boost sales.
Rating
3.8
feedback
22
chart
#9,359
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
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Less than a year
36%
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More than a year
64%
Reviews Summary
Constant Contact has received a mix of positive and negative reviews from users. On the positive side, customers appreciate the wonderful customer service, easy-to-use workflows, and seamless integration with Shopify. Users have found it convenient to drag and drop products into emails, customize them easily, and benefit from the continuous improvements and new tools offered by Constant Contact. The live customer support has been highlighted as a significant advantage, with users praising the quick assistance provided. Additionally, the app has been credited for helping increase sales and engagement with customers. However, some users have expressed dissatisfaction with the app, citing issues such as the requirement for 2-factor authentication, high pricing, lack of certain critical features like updating prices in emails, and difficulties in data flow control between Shopify and Constant Contact. There have been concerns about the app's inability to address specific needs, delays in fixing compatibility issues, and challenges in importing contacts from Shopify effectively. Overall, while users appreciate the app's functionality and support, there are areas where improvements are needed to enhance the user experience.
Highlights
Review RSS Feed
All reviews
Oct. 16, 2024
Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.
May 12, 2023
I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!
May 10, 2023
I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!
Sept. 15, 2022
Don't get this APP if you don't want 2 or Multi factor authentication. It's a HUGE pain and they won't change it. Plus this App is VERY expensive.
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