Constant Contact: Email & SMS
Constant Contact has received mixed reviews from users. Positive aspects include excellent customer service, easy integration with Shopify, and time-saving features like drag-and-drop product customization in emails. Users appreciate the ability to speak to live support agents for assistance. However, negative feedback revolves around issues with customer service responsiveness, difficulties with multi-factor authentication, and limitations in functionality such as problems with email block compatibility and data syncing between Shopify and Constant Contact. Some users also expressed frustration with the pricing and lack of control over certain features.
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You literally cannot speak to any humans whatsoever making it extremely frustrating especially when the issue is on THEIR end. Customer service unfortunately has gone out the window with big tech companies. You just pay and pay and pay and they make it more difficult to ever get assistance. Sad.
Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.
Can someone please call us -we've sent text and emails.
I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!
I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!
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