Constant Contact: Email & SMS
Email marketing, SMS, and automation tools to boost sales.
Rating
3.1
feedback
23
chart
#12,996
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
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Less than a year
35%
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More than a year
61%
Reviews Summary
Constant Contact, the Shopify App, has received mixed reviews from users. Positive aspects highlighted include wonderful customer service, easy-to-use workflows, and seamless integration with Shopify for email signups. Users appreciate the ability to drag and drop products into emails and customize them easily. The live customer support is also praised for being helpful and responsive. However, negative feedback revolves around issues with customer service, particularly the lack of human interaction, difficulties with multi-factor authentication, and problems with email block functionality for Outlook 365 users. Some users also express frustration with the app's limitations in terms of customization and data flow between Constant Contact and Shopify.
Highlights
Review RSS Feed
All reviews
March 22, 2026
You literally cannot speak to any humans whatsoever making it extremely frustrating especially when the issue is on THEIR end. Customer service unfortunately has gone out the window with big tech companies. You just pay and pay and pay and they make it more difficult to ever get assistance. Sad.
Oct. 16, 2024
Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.
May 12, 2023
I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!
May 10, 2023
I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!
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