Constant Contact: Email & SMS
Constant Contact App has received mixed reviews from users. Positive aspects include wonderful customer service, easy-to-use workflows, and seamless integration with Shopify. Users appreciate the ability to drag and drop products into emails and customize them easily. The app also offers live customer support, which is highly valued by users. However, negative feedback revolves around issues with customer support responsiveness, bugs such as overwriting customer information, lack of human interaction, and high pricing. Some users have also expressed frustration with missing critical features like updating prices in emails and tracking sales accurately.
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Constant Contact App overwrites my customer last name field with strings of numbers every time it syncs. This makes it very difficult to look up customers during checkout. I have reached out to support but they haven't gotten back to me. I need this bug fixed.
You literally cannot speak to any humans whatsoever making it extremely frustrating especially when the issue is on THEIR end. Customer service unfortunately has gone out the window with big tech companies. You just pay and pay and pay and they make it more difficult to ever get assistance. Sad.
Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.
Can someone please call us -we've sent text and emails.
I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!
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