Constant Contact: Email & SMS for Shopify

Constant Contact: Email & SMS

Email marketing, SMS, and automation tools to boost sales.

Rating

3.0

feedback

36

Reviews

chart

#7,321

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    8%
  • Less than a year
    36%
  • More than a year
    50%

Reviews Summary

Constant Contact has received mixed reviews from users. Positive aspects include easy integration with Shopify, helpful customer support, and time-saving features like drag-and-drop product insertion in emails. However, negative feedback highlights issues such as technical glitches, lack of basic features like scheduling emails, and difficulties with authentication processes. Some users also expressed frustration with the pricing and the lack of control over customization. Overall, the app seems to be beneficial for email marketing and customer communication but may have room for improvement in terms of functionality and user experience.

Highlights

Easy integration with Shopify and time-saving features like drag-and-drop product insertion
Helpful customer support and live assistance
Technical glitches and lack of basic features like scheduling emails
Issues with authentication processes and pricing
Lack of control over customization and user experience

Rating Breakdown

  • 5
    47% (17 ratings)
  • 4
    11% (4 ratings)
  • 3
    3% (1 ratings)
  • 2
    14% (5 ratings)
  • 1
    25% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 29, 2024

I switched to Constant Contact because I needed one specific feature that my previous platform didn't offer (specifically, I needed to allow clients to sign up for multiple email lists). I'm keeping it specifically for that feature. But this has been an absolutely MISERABLE experience from the start. Simply getting the signup form onto my homepage was a huge chore, their support was useless (that would be Tier 2 support as well), and I still haven't been able to get the form onto more than one page of my website. Also, I haven't sent a single email since switching that wasn't subject to some system-wide technical glitch (ie won't edit, won't save edits, won't send). Also, the most basic elements (such as scheduling emails) are not supported at the basic level. Garbage. I am on the hunt for something else, but it is likewise an ordeal constantly switching platforms. Save yourself a headache.

Using app

--

Total reviews

3

Average rating

3.3

1 / 5 Share

Nov. 18, 2023

Can someone please call us -we've sent text and emails.

Using app

About 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

May 12, 2023

I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2023

I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

2 / 5 Share

Sept. 15, 2022

Don't get this APP if you don't want 2 or Multi factor authentication. It's a HUGE pain and they won't change it. Plus this App is VERY expensive.

Using app

7 months

Total reviews

4

Average rating

4.3

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more