Rating

4.6

feedback

24

Reviews

chart

#3,627

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    54%
  • Less than a year
    33%
  • More than a year
    0%

Reviews Summary

The LockOn app has received overwhelmingly positive reviews from users, with many praising the exceptional customer service provided by the support team. Customers highlighted the quick response times, willingness to help with setup and customization, and the effectiveness of resolving issues promptly. The app was commended for its simplicity and functionality, especially in creating separate pages for customer segments and implementing access restrictions for logged-in users. Users also appreciated the team's responsiveness in fixing any issues related to the app's integration with different themes. However, there were a few negative reviews mentioning issues with custom code injection on the homepage and billing problems, which led to dissatisfaction and confusion among some users.

Highlights

Exceptional customer service and quick response times
Simplicity and functionality of the app
Customization and setup assistance
Issues with custom code injection and billing problems
Effectiveness in resolving issues promptly

Rating Breakdown

  • 5
    83% (20 ratings)
  • 4
    8% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 25, 2024

Amazingly responsive customer service. We have an older theme that often requires help with new apps and they stepped in immediately to help us get everything set up. They respond to all emails timely and are very easy to work with. We definitely recommend working with them.

Using app

--

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 4, 2024

I had to restrict access to logged-in users only, and the LockOn app made it super easy. Thank you, Shubhanshu, for your amazing customer service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

Had an issue that I couldn't work out and they jumped on a call with me and it was sorted within 24 hours. Amazing customer service, highly recommend!

Using app

14 days

Total reviews

3

Average rating

5.0

4 / 5 Share

Aug. 23, 2024

Required customer support to help us implement the app but thankfully customer support was very helpful.

Using app

29 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 1, 2024

There's been an issue with lock-on pages caused by the configuration. I'm very impressed by how promptly they respond and try to solve the problem. This team is perfect for businesses that need separate pages for our customer segments. Very supportive team. Thank you for your assistance, Ananya and Girigia!

Store

KNOTTY

Using app

15 days

Total reviews

2

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more