Rating

4.0

feedback

28

Reviews

chart

#5,282

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    11%
  • Less than a month
    57%
  • Less than a year
    25%
  • More than a year
    4%

Reviews Summary

The Lock On Restrict Store app has received mostly positive reviews from users. Customers appreciate the app's functionality in restricting access to their websites based on geographic location or user status. The customer service provided by the support team is highly praised for being responsive, helpful, and willing to assist with setup and customization. Users also mention that the app works well for their specific needs and that the support team goes above and beyond to ensure a smooth experience. However, there are a few negative reviews mentioning difficulties in canceling subscriptions, errors in app display, and issues with custom code injection onto the homepage.

Highlights

Positive customer service experience and responsiveness
Effective functionality for restricting access based on location or user status
App customization and setup assistance
Positive user experience and satisfaction with the app's performance
Negative feedback on subscription cancellation difficulties and app display errors

Rating Breakdown

  • 5
    82% (23 ratings)
  • 4
    7% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (3 ratings)

Reviews with Text

  • 100% (28)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 24, 2026

Amazing app! Works exactly as advertised, and the support team is very responsive and helpful!

Using app

--

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 16, 2025

Once you accept a subscription it makes it very difficult to cancel it and they keep charging you

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry to hear this. Once a plan is approved, charges begin automatically, and you can cancel anytime directly from your Shopify admin, by uninstalling the app and there are no restrictions from our side. Uninstalling the app immediately cancels future charges. If you prefer to keep it installed, we can also cancel the license for you. We did reach out earlier to help but didn’t hear back. Our support team is always available at [email protected] to assist at any point and help with your concerns.

5 / 5 Share

Dec. 10, 2025

Great app! It works really well and the support team is very responsive whenever there’s an issue. Highly recommended.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Great customer service and app does what we need. What be good to have an option to hide products from the collection pages as well.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 14, 2025

App doesn't show up. Just a permanent error message in admin.

Using app

About 18 hours

Total reviews

8

Average rating

4.1

Developer Reply

We’re sorry for the inconvenience this caused. This isn’t expected behavior, and the app is working as intended for other stores. We did reach out earlier to investigate this further and requested a brief reinstall so we could identify and fix the issue, but we didn’t hear back before the app was uninstalled. We’d be more than happy to review this further and get everything working smoothly. Please reach out to us at [email protected], and we’ll take the full ownership of resolving this.

All reviews

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