Rating

4.2

feedback

73

Reviews

chart

#1,302

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    34%
  • More than a year
    22%

Reviews Summary

Contrado is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the exceptional quality of products, fast shipping, helpful customer service, and a wide range of product options. Customers praised the craftsmanship, materials, and attention to detail in the products, comparing them favorably to luxury brands. The app's design tools were also appreciated for being user-friendly, although some users mentioned the need for improvements in mockup images and interface speed. On the other hand, negative feedback focused on pricing, slow communication between the app and Shopify, issues with product quality, and concerns about the authenticity of reviews and customer service.

Highlights

Exceptional product quality and craftsmanship, fast shipping, wide range of product options
Helpful customer service, user-friendly design tools
Pricing concerns, slow communication with Shopify, issues with product quality
Improvements needed in mockup images and interface speed
Concerns about authenticity of reviews and customer service

Rating Breakdown

  • 5
    47% (34 ratings)
  • 4
    7% (5 ratings)
  • 3
    4% (3 ratings)
  • 2
    5% (4 ratings)
  • 1
    5% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 14, 2023

Ordered a leather handbag, expected something decent, and they overdelivered. I paid almost $200 for the bag, amazing to say, the quality is on par with genuine louis vuitton, valentino, chanel; the craftsmanship is impeccable. The stitching, leather quality, hardware is to die for. Anyone saying it is "expensive" should see what luxury handbags cost before they complain it's "expensive". One of the best PODs I've ever used. And no, the mockups aren't bad. I wish this company offered down jackets (heavy winter jackets). I love jackets and I believe this company would do an amazing job with those. My ONLY criticism is they should offer clothing mockups without models in the photos. I cannot sell the photos with models, as it does not fit my brand. Besides that, I promise you the shipping time and product is beyond my expectations. The bag I got is the best I own, I own genuine Italian leather, yet they knock them out of the park. I'm obsessed with the bag.

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

4 / 5 Share

April 28, 2023

Hallo liebe Contrado team, ich habe schon ein Paar Produkte als Muster bestellt und das Qualität finde ich wirklich hervorragend (bisschen zu teuer) so ist schwierig zum verkaufen. Habt ihr nicht gedacht vielleicht auch noch echt leder Sneakers zum anbieten? Aber sonst ich bin sehr zufrieden, die Lieferung ist mega schnell! Happy Weekend!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 18, 2023

I've been using Contrado for a couple of months now 6+. I've not had any issues the products are great, I haven't had any miss prints, their mockup software may be lacking but with sample orders you can easily do your own media. All in all my customers have loved their products. Defiantly recommend especially if you're trying to do higher quality items.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for such a beautiful review, and for noticing the quality of our products. It means the world to us. We are constantly working at improving our interface (and it can take a bit of time sometimes to see results online but it's coming : ) . Do feel free to send improvements you feel are needed and examples to the team if you find some time, the team will report them to our IT team. Have a great weekend and thank you so much again.

2 / 5 Share

Feb. 12, 2023

Fast shipping. but I order a pair of glasses just to see the quality. good quality but come with errors not a good job. plus I send a email and never got a reply and been like two weeks. so not a good customer service.

Using app

Over 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review. A member of the team will get back to you asap. We looked and couldn't find an email from your registered email address so let us try and solve this with you now. I hope we will find a way to make it all better for you. In the meantime have a beautiful start of the week.

2 / 5 Share

Jan. 20, 2023

I was excited to try Contrado as they have a good range of clothing products to design from. However, the generated images for clothes just look so obviously fake and pre-rendered. That is off putting to me and I'm sure it would be for others too. Compared to services like Printful and Printify, if you design an item of clothing at least they render it onto a real model, giving you a sense of what it would look like. If Contrado were to introduce better mock up images I would definitely revisit - please make it happen as I would love to try it. One other thing is that their online design system feels quite sluggish and slow compared to the two previous services I mentioned.

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review, and for acknowledging our product range (hand-made! :) ). We will contact you shortly. We would love to work with you on this though we'd like to know which products you have in mind in mind. We have already updated several products to much more realistic previews, for example the Men's Leather Wallet https://www.contrado.co.uk/custom-wallets. First things first, we'd like to understand which products are on your priority list. Let's work together on this!

All reviews

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