Shop SingleTree Lane review for Contrado: Print on Demand
Jan. 3, 2025
I finally placed an order after having the app installed for quite some time. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount instead and consider that adequate compensation for THEIR error.
Developer Reply
Thank you for your feedback. We’re sorry for how this was handled at the time. Since then, we’ve overhauled our customer service and production quality processes to prevent issues like this and ensure faster, fairer resolutions. We appreciate you sharing your experience - it helped drive these improvements.
Developer
Shopify App Store