Contrado: Print on Demand
The reviews for the Contrado Shopify app are mostly positive, highlighting the exceptional customer support provided by Mitul and the team. Customers appreciate the prompt resolution of technical issues, the high-quality products offered, and the extensive product range available. The app's user-friendliness and the dedication of the support team are praised consistently. However, there are some concerns raised about pricing, occasional technical glitches, and issues with product sizing. Overall, the app is commended for its customer service and product quality.
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We have been very pleased with Contrado’s support, particularly the help provided by Mitul. He took the time to investigate a Shopify fulfilment issue where shipping confirmation emails were not being triggered for customers. Working with Shopify support, he identified a small case-sensitivity problem in the integration and arranged for it to be corrected. Communication was consistent throughout, and the issue was taken seriously until a proper solution was found. This fix may also help other Contrado users who have experienced the same shipment-notification problem. We greatly appreciate the persistence, technical support and personal service. Jónsson & Jensson
Thank you so much, Jónsson & Jensson, for your kind words and for taking the time to share your experience. We're delighted we could help resolve the issue and appreciate your patience throughout the process. Your feedback means a lot to our team, and we're always here if you need anything in the future! Thank You.
The best customer support I've ever received from a company. Initially, I struggled to set up the app correctly with Shopify, and there were a some technical issues/glitches – but Mitul from customer support addressed and resolved every single problem. He not only spent over an hour on each issue but also actively made changes to the system to improve the ordering process. What I really appreciate about Contrado is their selection of high-quality, natural fabrics like silk and linen, along with printed packaging. This clearly sets them apart from other providers. I hope they add viscose soon.
Thank you for your kind words. We're thrilled we could help and truly appreciate your feedback. We've shared your request for viscose with our Product Team and will keep you posted on any future updates. Thanks again.
I have had the pleasure of working with one person for a couple months now. This business tech supporter is patient, kind, and goes the extra step to quickly rectify my issues with the Shopify application. Yes there are little glitches to be found in the process. Mutil has never let me down when I get frustrated. While the AI in Shopify has most of the answers, there is nothing better than having this person to give you confidence and clarity in the process.
Thank you for your kind words and fantastic review! We're so pleased we could support you throughout your journey. Your feedback means a great deal to us, and we'll continue striving to provide the best possible experience. Thanks again for your support!
Ho avuto un problema sul ritorno fullfilment nella app verso il mio negozio Shopify nell'evasione degli ordini. Mi ha contattato Mitul e anche se non ho ancora avuto modo di verificare l'esito della soluzione, si è sicuramente dimostrato estremamente serio e proattivo nel cercare di risolvere il mio problema, seguendomi con costanza. Ottima attenzione verso il cliente e molto professionale.
I have experienced a few teething issues with this platform; however, Mutil has been very prompt in resolving them and has assured me that any issues that arise will be fixed as soon as possible. I do love that these items are British-made, that they are contributing to the British economy, and that they are offering my clients more choice and designs. Thank you, Mutil and team!
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