Rating

4.2

feedback

41

Reviews

chart

#2,473

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    0%
  • Less than a month
    12%
  • Less than a year
    59%
  • More than a year
    24%

Reviews Summary

The reviews for the Contrado Shopify App are mostly positive, highlighting the exceptional customer service provided by Mitul and the team. Customers appreciate the prompt resolution of issues, the high-quality products offered, and the support in setting up and using the platform. However, there are some concerns raised about app bugs, pricing discrepancies, and product quality in a few reviews. Overall, the app is praised for its range of products, customer service, and quality, but there are areas that need improvement such as app functionality and pricing transparency.

Highlights

Exceptional customer service and prompt issue resolution
High-quality products and wide product range
App bugs and functionality concerns
Pricing discrepancies and transparency issues
Mixed feedback on product quality

Rating Breakdown

  • 5
    68% (28 ratings)
  • 4
    12% (5 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    15% (6 ratings)

Reviews with Text

  • 100% (41)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 29, 2026

Ho avuto un problema sul ritorno fullfilment nella app verso il mio negozio Shopify nell'evasione degli ordini. Mi ha contattato Mitul e anche se non ho ancora avuto modo di verificare l'esito della soluzione, si è sicuramente dimostrato estremamente serio e proattivo nel cercare di risolvere il mio problema, seguendomi con costanza. Ottima attenzione verso il cliente e molto professionale.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

I have experienced a few teething issues with this platform; however, Mutil has been very prompt in resolving them and has assured me that any issues that arise will be fixed as soon as possible. I do love that these items are British-made, that they are contributing to the British economy, and that they are offering my clients more choice and designs. Thank you, Mutil and team!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2026

I'm writing this review specifically for a business tech meeting for support with confirming my setup for a new Shopify page with Contrado. While I found it generally clear to set up the new Shopify account, there were definitely some quirks and frustrating bugs to be worked out that compromised my time as a business owner. But the meeting with engineer Mitul Rathod was amazing. He was incredibly patient in communications to set up the meeting, made time to meet despite the extreme time zone difference, and when we finally met, he took me through it step by step and helped me to understand the foundations so that I now feel empowered to continue using this platform. I really appreciate his time, care, and expertise. He's the best of the best. Thank you so much, Mitul. As for Contrado as a whole, I've been happy with the company since ordering my first yardage when they first started as a company. I appreciate the textile and product options, though the design interface can be a bit clunky especially for resizing images and selecting fabric. The biggest issue I encounter is that there doesn't seem to be a way to design new textiles with the same parameters as past products. We have to redesign every detail and specification each time and that gets exhausting. Associate Jeel has been super helpful in the last year with orders (thank you!), and I look forward to continuing to work with Contrado for my printing needs.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

I had been facing a problem for two months with no clear solution or understanding of what was going wrong. Mitul truly came to the rescue, he identified the issue, provided a clear solution, and guided me through it with patience and professionalism. His support went above and beyond, and I genuinely appreciate all the help he provided.

Store

7urah

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Contrado's app is one stop shop for my products. The team is very responsive and supportive, which a key for a new seller. They provide top quality products as well. I am now looking to expand my offering and have already starting working with the team to set up my products and address issues. Thank you!

Using app

About 2 months

Total reviews

1

Average rating

5.0

All reviews

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