Heather Freitas review for Contrado: Print on Demand

May 16, 2022

* Update to their response. As you can see this is what you will deal with from them. Denying fault and lying about their quality. Please check their reviews on Facebook. I wish I had previously to attempting to work with them. You can find my review there that allows for attachments of pictures that shows the quality of what they sent me AND a screenshot from a picture on their own website of their product photo with major tarnish on it. They did reach out to me 3x pre their response and all times denying the quality of the product and only to offer me a discount for a future order to change my review. If you're dropshipping do you want your customers to experience this especially at the prices you will need to charge to make a profit? Do you want to lose money because they won't admit fault and won't replace or reimburse? Also so many of these reviews on here use the same verbiage which leads me to question their authenticity. These are NOT high quality products and their customer service is the lowest of the low. PLEASE SAVE YOURSELF A HEADACHE and potential degrade of your brand and company due to them. I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across. Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount. First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me. I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount. I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all. Stay FAR AWAY if you care about your own customers experience. Please read Facebook reviews too. I really wish I had before waisting tons of hours creating work to help created by them. Same complaints about product quality and them not taking ownership :/