CVC ‑ Multi Currency Converter

Dear AYDIN NOBLESSE store admin, We’re sorry for any confusion caused. The app can be installed for free and includes basic features available on the free plan. If you need any assistance with the free features or app configuration, our support team will be happy to help. Best regards, Convercy Team

Dear CaRaUaNa Fashion store admin, Thank you for sharing your feedback, and we’re sorry for any confusion during your experience with our app. The app currently includes a free plan for basic usage, while additional features such as multiple languages and currencies require another plan. We are continuously working on improving both the app experience and how feature information is presented, so merchants can better understand the available options before configuring the app further. Your feedback is very valuable to us, and we hope to have the opportunity to provide you with a better experience moving forward. Best regards, Convercy Team

Hi there, We are really sorry for the confusion and the trouble this caused you. After reviewing your setup, we can confirm that our app is working correctly with your Shopify Markets configuration now. Since your store isn’t using Shopify Payments, all markets share the same base currency (INR). - When your customers are browsing from India and select a target currency in our switcher, our app converts prices based on the original INR amount. - For customers from your other markets where you’ve applied a +345% price adjustment, our app automatically reads and converts the prices after your adjustment, not the original INR values. For example, this is the INR and USD price when checking from the USA, which already includes your +345% price increase. Please check again on your end after clearing your browser cache, it’s possible that another app is interfering, or your VPN isn’t working correctly from the US. If you still notice any issues, please don’t hesitate to reach out. We’d be more than happy to take a closer look and make sure everything works perfectly on your store. Best regards, CVC Team

Hi David, We sincerely regret any inconvenience you may have experienced. Unfortunately, your emails went into our Spam folder, so we were unaware of the issue until today. We have sent a follow-up email to your email address and would greatly appreciate hearing back from you to better understand and resolve the problem. Thanks, Convercy Team

Dear KARIGAROFFICIAL store admin, We sincerely apologize for the frustration and misunderstanding regarding the app pricing. We understand your concern and how the wording may have created different expectations during installation. The app does include a free plan with limited features available. We truly appreciate your feedback as it helps us improve how we present our plans and features inside the app. If you need any assistance with the free features or app configuration, our support team will be happy to help. Best regards, Convercy Team

Thank you for sharing your feedback with us, and we truly apologize for the inconvenience you experienced while using our app. We understand your concerns and are actively working to improve the user interface to provide a more modern and streamlined experience. We appreciate your patience as we make the necessary improvements, and please feel free to share your suggestions with us later if any.