CVC ‑ Multi Currency Converter

Dear The general place store admin, We’re sorry to hear about your experience and appreciate you taking the time to let us know. We’d like to clarify that the switcher does work on mobile devices as well as desktop/laptop when the app is fully installed and configured correctly. However, we noticed that the app has currently been removed from your store, which means we’re unable to access your setup or investigate the issue further at this time. To help us assist you better and identify what may have caused the switcher not to appear on your mobile site, we kindly ask if you could reinstall the app. Once it’s reinstalled, our support team will be happy to review your settings, test the mobile view, and ensure everything is working as expected. Since most shoppers do use mobile devices, we completely understand how important this is and would love the opportunity to resolve this for you. Looking forward to your response, and we’re here to help anytime. Best regards, Convercy Support Team

Dear My store admin, Thank you for taking the time to rate our app. We truly appreciate your feedback. We would love to learn more about your experience. Your input is very important to us and helps our team continue improving the app and overall service quality. Could you please share more details about any issues you faced or features you feel could be improved? We would also appreciate knowing what we can do to provide a better experience and bring more satisfaction to you as our valued customer. We are always working to improve the app, and your suggestions will help us make it better for everyone. Thank you again for your support, and we look forward to hearing from you. Best regards, Convercy Support Team

Dear i-animals store admin, We sincerely apologize for the inconvenience you experienced with the app. We checked our support system and could not find any ticket or report related to this issue. Because of that, unfortunately, we were not able to assist you in a timely manner. We understand your concerns regarding the geolocation feature and the BRL currency converter not working correctly during your trial and after payment. Your experience is important to us, and we would like to help resolve this as quickly as possible. Could you please try reinstalling the app and then test the features again? This often helps refresh permissions and fix configuration-related issues. After reinstalling, please let us know if the issue continues so our team can assist you further. We truly appreciate your patience and your detailed feedback. We are continuously working to improve both the app performance and our support response time. Best regards, Convercy Support Team