CookieYes GDPR Cookie Banner
GDPR/CCPA compliant. Google-certified for GCM V2 & IAB TCF 2.3
Rating
4.9
feedback
8
chart
#937
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
12%
-
Less than a month
12%
-
Less than a year
50%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the seamless integration of the app with their service, the comprehensive guide for implementation with Shopify, and the impressive functionality that allows for manual and scheduled cookie scans. Users also find the cookie banner highly customizable and user-friendly, enabling easy management of cookie types and consent. Additionally, the support team is praised for being helpful and responsive. However, on the negative side, some users have reported issues with the app not being uninstalled properly, technical issues with the chat function, and unresolved incidents affecting Shopify customers for an extended period of time.
Highlights
Review RSS Feed
All reviews
April 30, 2026
With my rather special case the Nick from the staff was really helpful by helping to understand and analyze the issues and to get problems resolved.
April 30, 2025
My chat function does not work, I have sent emails to support, and I was sent one reply 10 hours ago, and no one has replied since then... I have technical issues, losing sales, and no help???? (Edit: Apparently there was internal chat issues, they reached out and sorted my issues out - Thank you)
We’re really sorry for the trouble you experienced. The issue was caused by a temporary glitch from our chat system provider, which affected the visibility of our support responses. While our team did respond to your queries, it looks like those messages didn’t reach you. We're very sorry about that. We’re actively working with the provider to fix this, and in the meantime, our team has followed up via email to make sure your concerns are addressed without delay. Thank you for your patience and understanding. We’re here to help every step of the way.
July 28, 2024
The incident that affected shopify customers after this plugin turned on regional banners has not been resolved for a month.
We're truly sorry for the inconvenience. Our support team is handling this issue with urgency, and we'll get back to you with a solution at the earliest. We appreciate your patience and understanding as we work through this.
May 29, 2024
We have been using CookieYes for a long time and now across multiple stores. This app seamlessly integrates with their service and offers a comprehensive guide for implementation with Shopify. The functionality is impressive, allowing for both manual and scheduled cookie scans, and it’s easy to incorporate your cookie list into your policy. The cookie banner is highly customizable and user-friendly, enabling users to switch on/off different cookie types and easily revisit their consent. Additionally, you have access to a consent log if needed, and it's convenient to manage multiple domains within one account. Our experience with their support team has been very positive—they are always helpful and responsive. Overall, CookieYes provides an excellent service that meets all our needs efficiently.
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