BlockX Fraud & country Blocker
The reviews for the Easy Country Blocker Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick response times, ease of use, and effective country blocking features. Users appreciate the in-depth analytics data provided by the app and the fair pricing. However, some users have experienced issues with the app not working as expected, leading to frustration and concerns about the impact on their business. There are also mentions of the app not blocking countries effectively and causing site performance issues when it malfunctions.
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To whom it concerns, Your app is currently not working correctly, and we have already ruled out this being a cache-related issue. We have tested using incognito mode as well, and the problem is still occurring. We are also trying to understand how we are still able to access the store despite having VPN blocking measures in place, while also actively using a VPN. This does not appear to be behaving as expected. Unfortunately, this is not the first time we have raised this issue. Each time, we are advised that everything is working correctly on your side, but the issue seems to resolve only after it has been reviewed or investigated by your team. This makes it difficult for us to understand what is actually happening behind the scenes. This has occured several times, and we dread to think how long has this been broken for us, a month, a year? Could you please provide a more in-depth explanation of the root cause, what checks have been carried out, and why this keeps recurring? This is having a serious impact on our business. We are currently facing increasing pressure from competitors, and it is extremely frustrating to be paying for a service that is not consistently functioning as expected. We would appreciate this being escalated and a detailed response provided, rather than confirmation that it is simply “working on your end.” Thanks,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration this issue has caused. After a thorough investigation, we identified the root cause as a server-side VPN validation issue. We've now permanently resolved it and thoroughly tested the fix across multiple VPN providers, browsers, incognito mode, and different regions to ensure consistent VPN blocking. We've also strengthened our monitoring and validation processes to help prevent similar issues in the future. This issue was not related to your store, cache, or theme. We truly appreciate you bringing this to our attention. Feedback like yours helps us improve the app for all merchants. If you notice anything unexpected, please reach out to us directly—we'll investigate it as a priority and provide a detailed update. Thank you again for your patience and for giving us the opportunity to improve our service.
This app hasn't been in my store for very long, but I've tried a few country blocker apps so far. This app is definitely the best one, in my opinion. It starts working immediately and the analytics data is super in-depth and comprehensive. I also like how this app doesn't ask for customer data in order to work like all the others. The price is fair too. I plan on keeping the app!
Wonderful customer service! The APP works perfect! This is all we need! Highly appreciated!
Excellent customer service. Who knew I would be selling products in 34 countries? I was getting overwhelmed by the different VAT requirements for digital products in each country. So I created an Etsy store for all the customers in the countries I could not sell to directly. Easy Country Blocker has allowed me to create a landing page with the link to my Etsy store. I needed help with it - and they graciously helped me. Then I messed it up - and they graciously fixed it for me. Great app, great customer service.
excellent app tool to have for your business
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