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The customer service isn't great. I paid $199 a month for almost a year and tried to downgrade to the $79 membership this month. After reaching out to the support team TWO times, I was finally responded to & told it's impossible for me to downgrade without paying $199 and then an additional $79 for the new membership all in the same month. I am cancelling this month due to me being forced to pay for 2 subscriptions. Hopefully you guys make downgrading more feasible in the future for your users.
Thank you for your feedback. We apologize for the inconvenience you experienced while trying to downgrade your subscription. Our apps billing functions according to Shopify billing policy : https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions Downgrading a subscription may require handling overlapping charges for the current and new plans. We're sorry this process wasn't clear and caused frustration. It might be not clear in the invoice you receive but in general you don't overpay for the consumption. As it's the way Shopify handles subscriptions we can't change the logic it bills merchants with. Please feel free to reach out back to us and we'll check together on how to resolve your problem.
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