Cozy Country Redirect

The reviews are strongly polarized. Most merchants praise the app for doing what it promises: reliable country/language redirects, easy setup, and useful features like popups, selectors, and multi-store support. A major positive theme is the quality of customer support, with many reviewers highlighting fast, friendly, and hands-on help, including custom templates, CSS tweaks, and even implementation assistance. Several long-term users say the app has worked well for years and fits their needs better than alternatives. On the negative side, a smaller but very serious group of reviews reports outages, SSL/certificate problems, broken redirects, and support that was unreachable or unresponsive during critical periods. These failures are described as causing lost sales, checkout issues, and major business disruption, especially around high-traffic events like Black Friday. Some reviewers also criticize pricing changes for Shopify Plus stores, calling them unfair or excessive. Overall, the app is seen as valuable when it works, but reliability and responsiveness during incidents are the biggest concerns.