Alpha Industries, Inc. review for Cozy Country Redirect

1 / 5
July 1, 2021

**BEWARE** I really wanted to love this app b/c it does everything we wanted it to do, including providing cookie-based exclusions when a certain query string is present. However we were using the app on a Shopify Plus store with automatic redirection turned on for certain regions. We had the "fast" behavior enabled (i.e. JS snippet in theme.liquid). We had an exclusion for "checkouts" (read on to see why). When placing orders on our site from a region other than the redirection target region we noticed that our checkout order confirmation page would automatically redirect to the target site for the region we had a rule built for! A) this shouldn't have happened because we were visiting from a country without a forwarding rule so no redirection should have taken place, and B) the redirect happened before the order was saved so all orders using Shopify's checkout while the app was enabled were effectively "lost". We have received no response from support after a day so customer support seems sorely lacking. The app may work for pop-up redirects, but that wasn't our use case and for automatic redirects definitely recommend to proceed with caution.

Store Using app Reviews Rating
Alpha Industries, Inc. 2 days 2 3.0

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