Cross Sell & Upsell by SSC
Cross Sell & Upsell
Rating
4.9
feedback
966
chart
#2,350
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
11%
-
Less than a year
40%
-
More than a year
47%
Reviews Summary
The Cross Sell & Cart Upsell app has received overwhelmingly positive reviews from users. Customers have praised the app for its ability to increase average order value, provide excellent customer service, and offer highly configurable features. The support team, including members like Henry, Carol, and Jorge, has been highlighted for their quick responses, helpfulness, and willingness to assist with customizations. Users have mentioned that the app is easy to use, stable, and has significantly contributed to boosting sales through cross-selling and upselling strategies. However, there have been a few negative comments regarding slow support response times, limited functionality for attaching promotional discounts, and a pay-per-click pricing policy for upsells that some users found unfavorable.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 26, 2024
Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick. The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.
Aug. 29, 2024
Excellent app that has helped increase our AOV substantially! There were multiple requests that I've made to customer support over the last couple months and they've always provided me with excellent customer service and went out of their way to make the app as user friendly as possible for our site. I would highly recommend! Thank you Henry, Carol and team!
We were happy to be of service to you. Thank you very much for the review and feedback.
Aug. 2, 2024
Highly configurable and solid customer support.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you so much for your review. We are always happy to have feedback.
July 12, 2024
EDIT: they also have the audacity to dox your name in public without permission. broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again. before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there, Thank you for your feedback. We are sorry to hear about the issues you experienced. Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at [email protected] so we can investigate and help you. As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time. We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with. Best regards,
July 8, 2024
Great app. Great support service and fast delivery of customizations. Highly recommended
Thank you so much for your wonderful review! 🌟. We are happy to always help.
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