Rating

4.9

feedback

975

Reviews

chart

#2,787

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    41%
  • More than a year
    46%

Reviews Summary

The Cross Sell & Cart Upsell app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its effectiveness in recommending products to customers, increasing average order value, and providing excellent customer service. The support team, particularly individuals like Henry, Carol, and Jorge, are highlighted for their quick responses, helpfulness, and willingness to assist with customizations. Customers appreciate the ease of use of the app and its ability to boost sales. However, there are a few negative reviews mentioning issues with slow support responses and limited functionality in terms of attaching promotional discounts to cross-sell pop-ups.

Highlights

Effective product recommendations and increased average order value
Excellent customer service and responsive support team
Ease of use and user-friendly interface
Customization options and willingness to assist with modifications
Some negative feedback on slow support responses and limited functionality

Rating Breakdown

  • 5
    94% (918 ratings)
  • 4
    2% (22 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 24, 2025

We've used this app for years. It is the best app ever and the support team is beyond helpful with anything you need help with. Highly recommend it.

Using app

Almost 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review and the feedback. It means a lot to us knowing that you have used the app for years and you have enjoyed it. We are always here to help.

5 / 5 Share

April 24, 2025

Great app and very useful. I enjoy the option of backup cross-sell for the product that as no cross-sell setup.

Using app

Over 6 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so for the feedback about the app and the review. We are happy to hear you are enjoying using the app.

5 / 5 Share

April 15, 2025

A great app to recommend other products to customers and their customer service is very helpful!

Using app

Over 4 years

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much! We're thrilled to hear you're enjoying the app and that our support team could help. 🙌 Let us know if you ever need anything!

5 / 5 Share

March 25, 2025

I have used this app for many years and it helps to create sales over and above what the client had originally thought of purchasing. The app has been made faster with added features. In order to learn my way around the new look, I requested support and Henry Mugo was helpful, and patient for a non Tech person like myself. I would highly recommend Cross sell and Upsell as an app and Henry Mugo who is their Technical Customer Happiness Specialist, a job he does with excellence.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! 😊 We're thrilled to hear that our app has been helping you drive more sales over the years and that you’re enjoying the new features and speed improvements. A huge shoutout to Henry Mugo for providing top-notch support—we’ll be sure to pass along your kind words! If you ever need any assistance, we’re always here to help. Thanks again for your recommendation and for being a valued user of Cross Sell & Upsell! 🧡

5 / 5 Share

March 21, 2025

The product works great and customer service is fast and efficient!

Using app

10 months

Total reviews

3

Average rating

3.7

Developer Reply

We're thrilled to hear that you're enjoying the product and that our customer service met your expectations. If you ever need anything, we're always here to help! 🚀✨

All reviews

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