Upsell & Cross Sell by SSC

July 2, 2019

Firstly, the app does what it says it would do. and is quiet user friendly to use. Looks great as well. Support however is a bit delayed, had to sent out multiple emails. But they finally acme through. Overall - Recommended.

April 22, 2019

A good starting app for offering Cross Sell in store. So far this app has been really easy to use and has enabled us to serve a mix of generic and tailored product recommendations to all customers. The set up was easy and our development team had no problem integrating this into our theme. The Conversion Stats don't seem to be working which means we need to track the use via another method.

March 7, 2018

Love this app! It sure has been easy to set up their support is great and most importantly it has increased our average sale. My hope is that they will be able to add a hand picked Cart Cross Sell. Overall this app is great and we are happy!

Jan. 23, 2018

It works! But the interface to assign relationships is painfully clunky and badly needs some rethinking. Very difficult to just visualize what's been set up and what hasn't. If we were larger than we are (more product groups) - we're about 250 products excl. variants - I can't imagine how I could keep this thing up to date. We recently migrated from Nexternal which let us hand pick every relationship for every product which was absolutely awesome but an awful lot of work, so I really appreciate the ability to group similar products rather than only to be able to assign individual products. But by the same token.... maintainability will be a challenge without a better interface.

Jan. 10, 2018

**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved. I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response. Hopefully, I can update this review soon.

July 9, 2017

On my second or third month now. I had very fast response in the beginning, to get me up and going. It was minutes and on an Australian Saturday evening too! However, with close to 2000 items, to cross-sell, I'm finding it needs some short-cuts, so products can be edited one after another, next, next, next instead of returning to the search. To clarify that: Initially I did "fast selling items" which was a collection of 160 items, and I was able to pull that collection, and do next, next, etc. However, once I'd done that, I wanted to do items without "cross-sells" but I don't seem able to do next, next with that. Also, the "link together" check box is less than straightforward, and I think "link togethers" down the track, may cancel out previous "link together" Maybe a "random" option may be helpful. Where if you have 56 "link togethers" for an item, they randomly select the 15 items each time that page is loaded. None of this is a real criticism, it's just what I find, having many items to work through. I made suggestions to the developer, and they very quickly got back to me, saying my suggestions would be carried into the further development of the app. I have 647 more cross-sells to edit, and I'm trying to get them done as swiftly as I can, as I can see the difference having the app has made. I just wish my initial website builder, had selected Cross-sell instead of Recommendify which is a lot more expensive and not as good.

June 8, 2017

App is good for basic cross-selling and support was second to none. Stuart responded to me quickly and solved just about every issue I had as quickly as possible. I had these up on the site in 10 minutes.

May 30, 2017

Simple and straight-forward. Scheduling sales is easy.

March 17, 2017

Well you certainly can't complain about the service. I was having trouble getting it to work in the cart page and sent off a note. I got a replay straight away that it was going to be looked at and within 24 hours it was all working and so we're very happy/impressed. We don't know if it will increase sales but we think it should. I guess we'll see.

Nov. 28, 2016

Great app, but the interface could use some work, looks a little funny

Nov. 1, 2016

Have found this a useful tool for trying to alert customers to products they may be interested in. Went for this option rather than Directed Edge as we are a new business with budget restraints. App works well and does what it says on the tin,but I have found picking recommendations has been quite time consuming. There are limits to what can be achieved with this app, as it is functioning at a fairly basic level. Staff very helpful and responsive when I had questions. Set me up so I can use the reciprocal cross sell at its early stage. Really appreciated this. This is good for products that are part of a series.

Sept. 12, 2016

This app is great! They fully customised the app to fit my shop. Very quick reply.

July 23, 2016

Super easy to install and use. Looks great on our website. The only reason I don't give it a five is my wish for a bulk upload feature in the future!

May 29, 2018

Shopify told us this app was causing major issues with our store – we left an honest review and reached out to the developers through shopify. We also left our initial 5 star review visible below in good faith as working with Stuart in 2017 had been amazing and we hadn’t had issues with the app before. My team and I were rather taken aback by the overall tone of the emails we received from Josh regarding ‘customers qualms’ when referring to our major issue, but we tried to put it down to his own frustration with Shopify itself. Shopify now believes the app is not at fault. As clients we have little to go on other than what Shopify tells us. We have always loved the app – that is why we didn’t uninstall it as the guru had initially urged us to. We are however very disappointed with how this extremely frustrating situation was handled by Cross Sell’s customer service when communicating directly with us. Their frustration should have been directed at Shopify who named their app the issue rather than us, the customer. . --------- 5 star review Stuart went above and beyond - i have a custom theme that many people tell me stops integrations of apps but oh no Stuart got it working - tried multiple layouts until we found the one that worked the best. Amazing customer servers. Brilliant product - I'm so excited to showcase related products to my clients ... and for the price, wow pretty impressed! I will be a long term customer.

Jan. 30, 2016

Easy to use to an extent, a lot of work to begin with but I imagine topping up will be easier. Great app, looks fantastic on the website and the guys were very helpful in getting us the right look. Looking forward to seeing the results!

Feb. 12, 2015

So far so good, there's a few things that need to be looked into but Steve was extremely helpful in setting up the app on our site and more than accommodating in making the app fit with our theme!