Cross Sell & Upsell by SSC
Cross Sell & Upsell
Rating
4.9
feedback
967
chart
#2,926
All reviews
Rating Breakdown
Review RSS Feed
Oct. 1, 2024
ある日突然商品名で検索できない不具合が起きた際、迅速に対応していただきました。丁寧な対応で安心できて、大変助かりました。また何か起きた際はお問い合わせさせていただきます。ありがとうございました。
Thanks for your review and it's been a pleasure to assist!
Sept. 26, 2024
Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick. The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.
Thank you so much for your feedback. It means a lot to us. We are always happy to help. Don't hesitate to reach out in case of any questions. Thank you and have an amazing week ahead.
Aug. 29, 2024
Excellent app that has helped increase our AOV substantially! There were multiple requests that I've made to customer support over the last couple months and they've always provided me with excellent customer service and went out of their way to make the app as user friendly as possible for our site. I would highly recommend! Thank you Henry, Carol and team!
We were happy to be of service to you. Thank you very much for the review and feedback.
Aug. 2, 2024
Highly configurable and solid customer support.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you so much for your review. We are always happy to have feedback.
July 12, 2024
EDIT: they also have the audacity to dox your name in public without permission. broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again. before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there, Thank you for your feedback. We are sorry to hear about the issues you experienced. Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at [email protected] so we can investigate and help you. As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time. We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with. Best regards,
July 8, 2024
Great app. Great support service and fast delivery of customizations. Highly recommended
Thank you so much for your wonderful review! 🌟. We are happy to always help.
July 2, 2024
The most helpful! Thank you for providing great customer service.
Thank you so much for your wonderful review! 🌟
June 26, 2024
Great service and function!
We're thrilled to hear you found our customer service and product helpful. Your support means a lot to us!
April 5, 2024
Awesome Job. Thanks for the amazing help! keep up the good work.
Thank you for your review. We really appreciate your feedback. We will keep giving our best to make sure you have an amazing experience when using Cross Sell & Upsell.
March 27, 2024
I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.
Thank you for your great review. We are happy our app has helped your business grow. We are always happy to offer assistance in the shortest time possible. Always feel free to reach out if you need any help with the app. Kind regards,
March 6, 2024
Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!
Thank you so much for your kind words and fantastic review! I'm thrilled to hear that you had a positive experience with our product and that I could assist you promptly. Providing excellent customer service is a top priority for us, and I'm glad I could help resolve your issues and guide you through using the product step by step. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations! Best regards, Henry
Dec. 11, 2023
Great Cross Sell App with a great support team!
Thanks for your review! We are happy we could help with the customization requests for your store. 😊
Nov. 22, 2023
Over the past year, I dedicated myself to developing my Shopify store and personally integrating various apps. The process of selecting the right app and ensuring seamless compatibility among them can be bewildering. It's a challenge to find an app whose team not only comprehends your needs but also communicates effectively. Fortunately, I stumbled upon Cross Sell, and I must say, they truly understand their users! What sets them apart is their team's expertise, not just in grasping your requirements but also in making the necessary adjustments. They patiently discussed the app's capabilities and limitations, ensuring I was well-informed. Unlike many others, they are responsive and attentive to my needs, maintaining a professional interface while offering extensive customization options. Whenever I require further tailoring, they're readily available. I can't recommend them enough. They're more than just an app; they're an integral part of your team, dedicated partners who genuinely care about your success.
Thank you so much for your incredibly kind and insightful review! 🌟 We're thrilled to hear about your positive experience with our team. Your words about us being more than just an app and serving as dedicated partners mean the world to us. We genuinely care about your success, and we're honored to be an integral part of your team. If there's anything more we can do for you or if you have any further customization needs, please don't hesitate to reach out. Thanks again for your trust and recommendation. We're grateful to have you as part of our community! 🚀
Nov. 15, 2023
I love Cross Sell & Upsell. I have been using it for over 3 years. It has increased my average order value and upsells. The support staff, including Henry are very helpful and responsive. I Always recommend this Shopify App.
Thanks for the review! Thrilled to hear we've boosted your orders for 3+ years. Shoutout to Henry! 🚀
Nov. 14, 2023
Great Service & support highly recommend
Thanks for taking the time to write us a review! 🧡
Nov. 14, 2023
Diese App funktioniert einwandfrei und ist einfach zu bedienen. Und für die Kunden ein wichtiges Hilfsmittel um die passenden Produkte zu finden. Auch der Kundendienst ist schnell und zuverlässig...
Thank you for the positive feedback! We're glad the app is helpful for you. If you have any further questions, feel free to reach out. Best regards!
Oct. 25, 2023
We just started to use Cross Sell again and it immediately started to show results. It is very easy to use and assigning Cross Sells and Upsells to products is a smooth process. Also, the tech support is very quick to respond and works fast to resolve any issues. Highly Recommend!
Thank you for your fantastic review of Cross Sell! We're delighted to hear it's delivering results and that you find it easy to use. Our support team is here to help. We appreciate your recommendation! 🙏🏽
Oct. 23, 2023
It works really well and the team is very helpful.
Thanks for your review! So happy you feel this way about our app and team ❤️
Oct. 13, 2023
I recently did some site updates and noticed that my Cross Sell & Upsell app was not displaying products as I had hoped. I reached out directly to the app for support. Within a few hours - I had a detailed response from Carol at Cross Sell & Upsell. This included screen shots of my site with all fixes completed by them to display my cross sells as I wanted. This is a great app, but more importantly...I love the quick and thorough service I have received from them. I highly recommend them to any site needing to cross sell items to increase sales. Thank you!
Thank you for taking the time to share your experience with our Cross Sell & Upsell app! 🤩 Our team is dedicated to ensuring that our users have a seamless experience, and it's fantastic to know that we were able to resolve your issue and enhance your cross-selling efforts. Your recommendation means a lot to us, and we're here to support your sales goals. Thank you for choosing our app! 🙏🏽