Cross Sell & Upsell by SSC
Cross Sell & Upsell by SSC
Rating
4.9
feedback
975
chart
#2,434
All reviews
Rating Breakdown
Review RSS Feed
April 15, 2025
A great app to recommend other products to customers and their customer service is very helpful!
March 25, 2025
I have used this app for many years and it helps to create sales over and above what the client had originally thought of purchasing. The app has been made faster with added features. In order to learn my way around the new look, I requested support and Henry Mugo was helpful, and patient for a non Tech person like myself. I would highly recommend Cross sell and Upsell as an app and Henry Mugo who is their Technical Customer Happiness Specialist, a job he does with excellence.
Thank you so much for your amazing review! 😊 We're thrilled to hear that our app has been helping you drive more sales over the years and that you’re enjoying the new features and speed improvements. A huge shoutout to Henry Mugo for providing top-notch support—we’ll be sure to pass along your kind words! If you ever need any assistance, we’re always here to help. Thanks again for your recommendation and for being a valued user of Cross Sell & Upsell! 🧡
March 21, 2025
The product works great and customer service is fast and efficient!
We're thrilled to hear that you're enjoying the product and that our customer service met your expectations. If you ever need anything, we're always here to help! 🚀✨
March 14, 2025
Good app! Henry helped me fix things. Thanks!
Thank you so much for the review. We are always happy to help.
Jan. 23, 2025
Works great and it really does increase your average order value. The customer service is very responsive if you happen to need it. It's really a great tool to show your customers some of those 'lost in the fray' items that is inevitable with larger stores.
Thank you so much for your thoughtful review! We’re thrilled to hear that our app is helping increase your average order value and highlight those hidden gems in your store. 😊 Our team is always here to support you, so it’s great to know you’ve had a positive experience with our customer service. Thanks for choosing our app to enhance your store!
Jan. 13, 2025
Easy to use and helps a lot to promote items on our store!
Thank you so much for your feedback! We really appreciate it.
Dec. 21, 2024
Great app! The support team provided excellent custom edits. I’m truly impressed and grateful. Thank you, team!
Happy to hear we were able to assist! Thank you for the review ✨
Nov. 29, 2024
Superb app- Henry and the dev team were able to make some bespoke changes to really improve UX! Really pleased guys, thank you!
You are welcome and thank you so much for the review. We are always happy to help and always looking forward to better improve our app. Have an amazing week ahead!
Oct. 1, 2024
ある日突然商品名で検索できない不具合が起きた際、迅速に対応していただきました。丁寧な対応で安心できて、大変助かりました。また何か起きた際はお問い合わせさせていただきます。ありがとうございました。
Thanks for your review and it's been a pleasure to assist!
Sept. 26, 2024
Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick. The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.
Thank you so much for your feedback. It means a lot to us. We are always happy to help. Don't hesitate to reach out in case of any questions. Thank you and have an amazing week ahead.
Aug. 29, 2024
Excellent app that has helped increase our AOV substantially! There were multiple requests that I've made to customer support over the last couple months and they've always provided me with excellent customer service and went out of their way to make the app as user friendly as possible for our site. I would highly recommend! Thank you Henry, Carol and team!
We were happy to be of service to you. Thank you very much for the review and feedback.
Aug. 2, 2024
Highly configurable and solid customer support.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you so much for your review. We are always happy to have feedback.
July 12, 2024
EDIT: they also have the audacity to dox your name in public without permission. broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again. before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there, Thank you for your feedback. We are sorry to hear about the issues you experienced. Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at support@csell.co so we can investigate and help you. As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time. We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with. Best regards,
July 8, 2024
Great app. Great support service and fast delivery of customizations. Highly recommended
Thank you so much for your wonderful review! 🌟. We are happy to always help.
July 2, 2024
The most helpful! Thank you for providing great customer service.
Thank you so much for your wonderful review! 🌟
June 26, 2024
Great service and function!
We're thrilled to hear you found our customer service and product helpful. Your support means a lot to us!
April 5, 2024
Awesome Job. Thanks for the amazing help! keep up the good work.
Thank you for your review. We really appreciate your feedback. We will keep giving our best to make sure you have an amazing experience when using Cross Sell & Upsell.
March 27, 2024
I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.
Thank you for your great review. We are happy our app has helped your business grow. We are always happy to offer assistance in the shortest time possible. Always feel free to reach out if you need any help with the app. Kind regards,
March 6, 2024
Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!
Thank you so much for your kind words and fantastic review! I'm thrilled to hear that you had a positive experience with our product and that I could assist you promptly. Providing excellent customer service is a top priority for us, and I'm glad I could help resolve your issues and guide you through using the product step by step. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations! Best regards, Henry