Turtlback - The Urban Minimalist review for CJdropshipping: Much Faster

Feb. 17, 2024

AWFULL AND USELESS SUPPORT! Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items in the mean time. Asked CJ what to do to avoid the same issue occuring again. Support says to wait, my agent "normally" will be back to work tomorrow... I am speechless about ths one. I understand they have CNY and are low staffed, but having no advice after 9 DAYS !!! is absolutelyy NOT ACCEPTABLE