WB: Multi Currency Converter
The reviews for this Shopify App are mostly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick responses, helpful guidance, and efficient problem-solving. The app itself is praised for its functionality in currency conversion, ease of use, and customization options. However, there are a few negative reviews mentioning issues with theme interference, lack of response from the support team, and technical glitches causing problems on the store. Overall, the app seems to be well-received for its features and customer service.
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I have sent 2 support messages over the past few weeks about them displaying the incorrect country flag for Cyprus on the currency converter and have received no response nor changing of the flag. UPDATE TO RESPONSE: 12th of October 2025- I first emailed about the issue. After several week of no contact and no change to the flag, I sent another email. I have never received an email on my end from your team during this time (I frequently check my spam emails). 10th January 2026 - I left a review as I still had received no contact from your team, and the flag remained incorrect still, a whole 3 months after I initially made contact. This is not prompt issue resolution like you claim. 9th of February 2026 - Now you reply to my review, stating that the flag has been changed for 1 month now. So essentially, you changed it straight after I left my review about this issue, not in the 3 months prior to that since it was initially brought to your attention.
Hello, Admin of Intrepid Safety. Here is the response screenshot First email we did on 12-January: https://prnt.sc/PAKZ6gimbf61 Second follow-up we did on 16 January: https://prnt.sc/tDbei8_GvBuZ 21 December email where her email was delivered to us in our Spam folder: https://prnt.sc/ziWviDwkg0Qu We resolved the query and sent 3 emails to the customer, but the Merchant's statement is still incorrect. She shared the completely wrong statement that we didn't provide any support, which is incorrect; we provided the support on time. Our support team has been actively trying to assist you via email and has sent multiple follow-ups to [email protected] over the past two months with regular updates. However, we did not receive any response from your end during this time. Regarding the concern mentioned in your review about the incorrect country flag for Cyprus: we thoroughly reviewed the documentation and technical implementation, and this issue has already been resolved. The flag has been updated and is now working correctly across stores and it's been working from the past month. We’re always happy to help and resolve issues promptly, and we encourage you to reach out to us anytime so we can assist you directly and efficiently.
Arpan helped me with the currency converter
Great app! Faced a small issue and the support team was a great help and fast!
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