SmartCS: Currency Converter
Allow customers to buy and checkout on their local currencies.
Rating
4.8
feedback
1,154
chart
#3,914
All reviews
Rating Breakdown
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Oct. 12, 2023
This application altered our sitemap URLs, resulting in 7,268 404 pages. Our site's health score plummeted to just 55. We've attempted to reach out to the app's support team on three separate occasions, but unfortunately, our issues remain unresolved, and we have yet to receive any response.
June 13, 2023
I emailed them to help me with the installation 3 times in the past 4 days, no one ever reply to me. Horrible services.
June 11, 2022
No one response my question, nothing change I can't even understand the platform, I have more than 1 issue, nothing showing on my theme live
Dear customer, I’m really sorry for your unhappy experience. We have been back from our weekend holiday and able to support you quickly. If there's any chance to back you up, please let us know, we will try our best to help you. Have a lovely day!
Sept. 24, 2021
The app description clearly says "customers buy and checkout in their local currency". This is not true. Checkout is in the default currency.
Dear customer, We would apologize for any inconvenience while using our app. However, I believe that you need more help to use our app properly. It's necessary to enable the multi-currency feature by Shopify first to make our app work. If there's any chance to back you up, please let us know, we will try our best to help you. Have a lovely day!
Oct. 1, 2020
So far, THIS HAS BEEN A DISASTER FOR MY SHOP!! I previously had a simple free currency switcher but opted for this to deal with geo location issues and tidy the appearance of currency switcher on the mobile view of my site. I have had multiple emails with support and currently under EUR option my site is now appearing in GBP. It's causing a lot of problems, costing sales and support have been fairly average in their responses!!!! Very poor
July 14, 2020
Terrible app. I installed it 5 days ago and sent them an email requesting to have it installed and still no one has taken the time to take care of this. I uninstalled the app and I will be looking for a better app.
Dec. 11, 2019
They were quick to help with the installation, process they emailed me quick but the currency installed was incorrect and not even clickable. Prices never converted to selected currency. I emailed 3 times asking for guidance but not one reply. But they did email me asking for a review!
Oct. 29, 2019
I was contacted by a customer who finally told me there was a problem with my shop. I contacted shopify and was informed that: It looks like if you specify your location as anywhere other than the EU the app shows the error. It almost looks like instead of converting from $37.99, it's converting from $3799. I have been wasting money with ads for weeks now and I had no idea about the problem. Really upseting
We sincerely sorry for the uphappy experience you had with our app. The issue is caused by the conflict when integrating with other apps on your store. We sent a support email to you, hoping you would get back to us. Other merchants ran into this problem before and we fixed them all without any further error so we sincerely hope you could give us another chance to make things right.
Sept. 10, 2019
This app does not work. And cause other currency app stop working correctly even after this app was uninstalled.
June 14, 2019
I installed it and deleted it. It worked but the decimals were just too ugly ( 15,82 for example) and the price don't change fast enough for the customer not to notice so ... it is a no for me And i don't know why people are saying it is free, when it is not | IT IS 9.99$ ,Might be fake reviews or people that never had a sale cause you get charge after one sale Additional info : I initially put 3 stars but this app deserves 1! When i uninstalled it it broke my website the currency wasnt apparing anymore and the price didn't had the decimals i pre- insert Cant believe the 4.9 stars
We are so sorry for your unhappy experience. Our developer sent you an email asking for fixing the problem or at least removing the remaining part of our app from your shop so there would be nothing messed up but got no reply from you. We surely indicated this in every app documents.
Nov. 13, 2018
as soon as you make a sale, they want your money to. your asking money for a little bar that says the currency? bullshit don't install this app.
June 7, 2018
Rubbish. repeatedly kept changing my default currency to HK$ I lost many sales due to the confusion in customers minds
The problem was caused by another app, not from our app, we sent you an email to discuss about this problem. In the case, you do not receive our email please contact us at [email protected].
May 21, 2018
madness, never more :( madness, never more
We are sorry for your unhappy experience, please contact your problem by sending an email to [email protected] and we will try our best to solve.
Oct. 6, 2017
This has almost killed my business. The installation was made trouble free and we asked for a small adjustment to me be made in the colour. This was made, but stopped the system from working. Didn't realise until a few months later when business had declined so far. Admission from Thiery that there was a bug in the system, but was told repeatedly by Brian from the start that it was working. Big Lie.
Our team always replied to your question very fast and tried to fix any issue you had. Our CEO also sent you email to discuss with you about this problem. In the case, you're not satisfied. Please contact us by sending an email to [email protected] and we will try our best to solve.
June 9, 2015
Excellent support the first time this was downloaded but had trouble with the theme and had to re-install it. I requested to have the switcher re-installed (in the custom way it was done whilst we were in the trial period) and the fantastic support we previously recieved suddenly dissappered. Using a different currency switcher now
We are so sorry for our delayed support. We sent you an email to explain the delay and inform you about the problem. Please contact us by sending an email to [email protected] in the case you did not receive our reply.