Bonify Custom Fields

Wow, sorry to hear about this! We can certainly understand why you would be frustrated! Our team has investigated and found that your tickets are all coming in from a Shopify experts agency rather than your store's email address. When we reply, the replies are going to that address, rather than an email address associated with your store. The support team will be resending our responses to your store's email address shortly. We genuinely value all merchant feedback. If you have specific suggestions on the app's usability, we would be incredibly grateful if you shared your ideas for improvement so we can address them. We have a dedicated suggestion site for just that purpose at https://bonify.hellonext.co Again, sorry it hasn't been an ideal experience. We're looking forward to addressing your concerns with you. :)