Shopacado ‑ Volume Discounts

Aug. 21, 2022

Does not have Add to cart button after discount tables, does not make any sense. Displaying just a table is of no use.

Aug. 16, 2022

We used this for a while with some success, however it then began giving 100% off discounts to our customers with no explanation. We urgently wrote in to Shopacado, and they immediately stated this was an issue with Shopify. After days of lost money, and investigation from Shopify, they determined it was indeed this Volume Discount app causing customers to receive 100% off. We went back to Shopacado whose reps only reluctantly accepted responsibility. They then disappeared from the chat for over 24 hours. When we finally reached them, they said "we're working on it". To make matters worse. even disabling the app left our script broken. Seems like it would have been a great thing had the developers cared, but our experience is that the risk by far outweighs the gains with this one.

July 2, 2022

I am absolutely not happy with the Customer Service. Every time I need something, they cannot solve it properly, or while building in labels on the cart, they break things again in the cart. They fix 1 label and ask: " is it okay now?" but then they break something else" and this continues for hours in the chat. When they get annoyed or do not know how to solve it, they just dissappear from the chat and leave it half done! Today I am in the chat for 3 hours for a simple text label. I also let my programmer work to create a selector Id on the cart page, so the team of this app can work faster. But no one is replying me here and they did half of the work and broke half on the cart and just left the online version of the shop like this for 3 hours now. And still no solution. I use this app for almost 1 year now. It is doing what it should (basics), but not more than this and if you need a bit of adjustment, or if you wish to make it a bit smarter or a bit more beautiful. noone can help you and they will tell you, this functions are not available. Last time, I asked for help a few months ago, the exact same thing happened. They broke objects in the cart with css, and left. I needed to get my developer here and pay him to sit and fix it again. In general the app is not the best but it is okay for the price, but I really dont know why this service cant be improved.

Aug. 23, 2022

The app began reducing customers orders to $0 for no reason. When we contacted them, they denied it and blamed Shopify. After days of back and forth - including them ignoring emails from Shopify tech, they acknowledged it was them but refused to say anything further. It cost us a lot of money and many angry customers when we had to inform them the free cart was in fact caused by a glitch.

June 9, 2022

I was very satisfied with this app, and have been a satisfied customer for the past 2+ years. Great support and always worked well. Unfortunately, since Shopify Markets was introduced, the app no longer works. As soon as customers check out on an international domain through Shopify Markets, it is automatically redirected to the old domain and the currency is changed back. This confuses customers, our conversion has dropped 90% for international domains on Shopify Markets. I've been trying to reach support for 3+ weeks now, sometimes days with no response, but promised to get back within 24 hours. They also tried to fix the bug, which resulted in customers being able to order products with 100% discount. Please fix this asap, I am not the only customer who struggles with this.

May 27, 2022

Been using this app for over a month now, and I'm stopping right now before they charge me for another month. Here's my honest review. It took about 30 minutes after installing the app, before they reached out asking for a 5-star review. I refused, until I have tested the app thoroughly, and boy was I in for a treat. The app wasn't calculating discounts correct for the products that I had on volume discounting, along with other products that had a static discount set on Shopify itself. And the app did not take into account some specific products, where I'm not allowing discount codes to be applied through Shopify's own discount code settings. When entering a discount code through the cart page (that the app provides, because the discount code field during checkout is removed/reserved for their app to be able to handle the discounts) it returns an error code, no matter what settings I apply through their app settings page. After contacting support for over two weeks regarding these errors, I haven't moved forward an inch. Several supporters are writing back to me telling me I have my app settings wrong despite the fact I sent detailed instructions on how to simulate my issue, and that the problem is 100% linked to their app. This app is probably good for the simple stuff, but if you're looking to make some mixed combinations with some products that have volume discounts, some that have static discounts and some products where discount codes should NOT be applied to - then you're better off looking for alternatives. The result of using this app has caused me more headaches than any good, with customers placing orders that were calculated wrongly, and I had to manually do partial refunds.

April 27, 2022

Horrible app! Mind you- they push you to write a review the very first day you get the app. No wonder there are so many 5 stars. I have lost so many sales due to this app. I was using the Buy More Save More volume discount function. The app was live on my store and every other customer was getting the discount. I had multiple emails asking why they didn't receive the discount on their order. (what a nightmare) I was on chat with customer service for a total of 6 hours in 3 days. They are very responsive but are no help at all. The app people blamed my customer's internet for the discount not going through. I totally regret ever downloading and installing this app.

Dec. 12, 2022

edit 12-12-2022: Giving 1 star and NOT RECOMMENDING this app. It broke our store. We are not able to give proper volume discounts. Support is lacking. On top of that they changed something so that discount codes don't work any more. edit: 07-12-2022: After a good experience support is lacking. Waiting for 2 days to get help with input of prices. that means our customers don't get the right pricing in our webshop. This is not what a good app developer should do. We are a paying customer. The app does what it should do, straight forward. Support is amazing and blazing fast. I would recommend anyone to use this app. 5 *****

Dec. 5, 2023

The software is definitely janky. One minute it works and the next it doesn't. One of the major problems is when we use the "Tag Customer" . When a customer is "tagged", this should override all other offers, but it doesn't. This feature doesn't work at all. We've tried everything and even customer support, which was a complete waste of time.

June 30, 2022

V&D use to be good. The app breaks every so often maybe once a month and I have to get in touch with support to fix the app. THey will fix it then it breaks without us touching our website. Dont know why...

Feb. 23, 2022

Bad experience. After you leave good review, there no customer service any more. They just want review to higher rank

Feb. 23, 2022

With 24 hours, my problem still not solve. It really bad customer service this time. And app just some functions

Feb. 13, 2022

We used this app on a couple of our sites to help us with volume discounts. We have constantly had discounts that haven't worked for some customers without us knowing then had to manually check ourselves after complaints, ended up just giving us more work trying to fix the issues. Customer service hasn't been muich help basically saying it's a customer issue when it's supposed to be an automatic discount, that servers were just slow and were being fixed. Still have the same issues.

July 10, 2022

I'm having a terrible time. The app lost me two sales so far because the discount didn't apply. The support is active but sends a message once every 8 minutes.

Jan. 6, 2022

The app doesnt do what it should be intend to do. Numbers are wrong way round. Seems like the app is made for Arabia where peop[le read from right to left. Customer service is poor and they keep on telling me the issue is fixed now, while i keep on showing them it is NOT fixed. Then after 2 days they told me that their app cannot do what i want, neither will any other app be able to do this. Here is the joke: What i wanted is people buy 3 products and they get discount. Buy 7 and they get more discount. Sounds like what this is about huh? Not this app. I dont think that they are even sure what their app is supposed to do.

Dec. 30, 2021

Do not download this application! It gave me a lot of problems like changing the redirection of my "add to cart" button and not displaying the items in my ajax cart! The totals are not even good, for example it shows me "your saving 4 dollars" when it subtracts 8 dollars from the total! The worst is that the support is bad, I asked him to remove all these things and the app from my theme, he just told me "uninstall", I uninstalled and ALL the problems remained! I had to pay a developer to remove all the crap that just installing your app gave me. THANKS.

Nov. 28, 2021

reduces Facebook Pixel checkout events by 50%!!! Imagine all your custom retargeting audiences just get screwed up. Please fix your shit

Nov. 26, 2021

Still waiting over an hour for responses, when their SLA is much lower. Discount did not work at all for customers. Code is not editable on our end.

Dec. 15, 2023

APP NOT RELIABLE, IT MADE ME LOSE THOUSANDS OF DOLLARS, BE CAREFUL. The app used to work fine but somehow it gave way different discounts that the ones I set up, giving away products for cents where that was not what it was set up. I disabled the app and the thing went on. I LOST THOUSANDS OF DOLLARS because of this unreliable app, and the worst thing is that support DID NOT HELP actually pretending that this was not their fault while it is obvious. I have all the records. Use at your own risk, if you use it you need to check every single order

Nov. 26, 2021

Took a bit of fiddling around with support to get everything working as needed, but I'm very happy with the end result. Support was very responsive and competent aswell. The UI isn't the most intuitive one I've seen, but I only need to set it up once and it works like a charm :). //EDIT Unfortunately it soon turned out that using volume discounts breaks the functionality to use regular discount codes. In cases where there is just one product in the cart (no volume discounts applied), the discount code field is showed in checkout. When multiple products are in the cart (volume discount is applied), the discount field in checkout disappears. You can technically enable an in-cart discount field for cases like this, but this implementation is very poorly made (poor placement, poor styling, the field changes placement in the cart total area depending on whether a code is applied or not, the field disappears after entering a code and displays a janky error message/the code in red with a tiny-tiny x next to it, that is apparently a button and reloads the field in its original placement etc etc). I redesigned the in-cart field and made a proposal on how to make this functionality more logical and user-friendly. Until this is fixed, unfortunately I can't give a positive review to this app - I would imagine most merchants want to use volume discounts as a little extra to reward users who spend more, but if this essentially disables the discount codes functionality (or replaces it with basically a broken one), it's loses a lot of its intended value.