SEXYSHOES.COM review for Bespoke Shipping

Oct. 8, 2018

This is an amazing app! A must-have for any store that wants to solve one of the biggest weaknesses within the standard Shopify set up. The lack various shipping options and logic within Shopify was a huge issue that was solved with this application. However, where Bespoke out-performs is the service and support. Min is an absolute genius and takes the time to get your rules in order, and implemented correctly. I would highly recommend spending a little extra to have her handle the heavy lifting on implementation. Our set-up was very complicated with over 20 vendors, and at least 30 different output scenarios to the shipping options based on vendors in the cart, stock in various locations, and our WMS, vs. drop shop vendors etc. The code she developed was over 500 lines and extremely clean. Even our CTO reached out to me to make a point and compliment her on the organization of the coding and efficiency on how it was written. If you have a complicated set-up, you can expect a few adjustments to be made, but Min will be there very step of the way responding and changing to your needs within 12-24 hours. We had been researching our freight solutions for months and couldn’t have been happier that we made the choice to go with Bespoke. There were even several nights whereas Min would be working for hours in real time with us as we went live on site with the app. Lastly, the financial benefit can not be understated. Since incorporating this application our conversions increased by 30%, shipping revenue increased 80% while customer satisfaction based on testimonial pages went from a point of dis-satisfaction, to one of areas which we can be proud of from a customer service perspective. We couldn’t live without this application and only wish we had implemented 6 months sooner. There are few apps that have a support staff whom do what they say within the time frame quoted, and whom you can count on to be there downstream as needed. This is once company who will. If you need to improve your shipping rates logic, I would not hesitate to give them a try. This is truly one of the top 3 additions we would allow in our theme code. Thank You again Min! Our staff looks forward to much success together. Sincerely, Scott